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    APM Support Specialist - Richards, United States - SR Partners LLC

    SR Partners LLC
    SR Partners LLC Richards, United States

    1 month ago

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    Description

    Role: APM Support Specialist

    Location: Richardson, TX

    Work Mode: Fulltime (onsite)

    Job Summary:

    No. of Years of APM/CSDM experience: 8 + years of experience

    Hands-on Experience with APM Module:

    Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options.

    CSDM Module Knowledge:

    Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets.

    Information Objects:

    Understanding of information objects and their relevance within the APM context.

    Application Service and Technical Services:

    Knowledge of application services and technical services as they relate to APM.

    Business Capability Mapping:

    Ability to map applications to business capabilities and understand their interdependencies.

    Roles and responsibilities:

    The APM support specialist will be responsible for the following tasks:

    Collaboration and ticket resolution:

    Collaborate with global teams to actively resolve APM-related support tickets.

    Provide timely and effective solutions to end-users.

    Maintain clear communication channels with stakeholders.

    Automation Scripting:

    Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks.

    Enhance efficiency by automating repetitive processes.

    Quarterly Audits:

    Conduct quarterly audits of APM data.

    Ensure data accuracy, completeness, and consistency.

    Follow up with teams to address discrepancies and update records.

    Data Integrity:

    Monitor APM records for empty or incomplete fields.

    Collaborate with relevant teams to rectify missing information.

    Maintain data quality and integrity.

    Guidance and Integration:

    Guide teams in making informed decisions regarding module selection.

    Facilitate discussions on integrating APM with other ServiceNow modules.

    Promote best practices for application management.

    Regular Follow-ups:

    Conduct regular follow-ups with teams to track progress and address any outstanding issues.

    Ensure adherence to APM processes and guidelines.

    Reporting:

    Generate ad-hoc and planned reports, including SOC, from APM data.

    Provide insights to stakeholders based on data analysis.

    Contribute to continuous improvement efforts.

    PSRTEK is a reputed technology recruitment and IT staffing brand with a global footprint and an admired client base. As an ideas and innovation powerhouse with a culture of excellence, we bring remarkable expertise and deliver powerfully transformative results.

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