Desktop Support Specialist - Navasota, United States - Heat Transfer Research, Inc

Description

What's In It For You?:

A stable workplace with professionally rewarding job opportunities in an environment with a healthy work-life balance. For the last twenty-five years, HTRI has routinely granted merit increases to staff.

We encourage staff to take advantage of training and professional development activities to expand their knowledge, skills, and career potential.

Benefits - United States:

HTRI offers market-based compensation and a comprehensive benefits package including

• 15 days of paid time off (increases with experience/length of service)
• 16 paid holidays

- paid medical leave after one year of service (increases with length of service)
- employer-paid health, dental, and vision insurance for staff; effective on the first of the month following full-time employment. Dependent coverage available
- employer-paid life, accidental death & dismemberment, and disability insurance
- $8K annualized employer contribution to the flexible benefits plan
- medical and dependent care reimbursement accounts

• Family and Medical Leave Act (FMLA) provisions
• 401(k) plan

- annual employer contribution (historically 8%)
- staff contribution not required
- full vesting upon first day of employment

• Roth option available

Benefits - International:

Benefits are based on the local custom, but comparable to US positions.

HTRI seeks an individual to provide computer and communications systems service and technical support to meet the needs of the staff and the corporation.

This staff person is expected to work from our headquarters in Navasota, Texas.


Principal Responsibilities

• Provide information and training on corporate information systems to staff
• Research products/equipment for budget planning/purchasing
• Maintain and clean computer equipment, including fixed preventive maintenance activities
• Troubleshoot Desktop and Network issues
• Perform backup and conversion operations; maintain appropriate electronic and hard copy files
• Provide enduser support for copiers; train staff in operating copiers and using complex functions
• Assist with maintaining and updating hardware inventory
• Assist with annual audit of software licenses
• Upon request, assist Director in maintaining HTRI inhouse systems

Qualifications

• AA, AS, or two years of collegelevel credit in Computer Science, Computer Engineering, or Technology Management

OR
Three years of experience providing technical support in a commercial organization with a networked computer environment and at least 35 end-users or equivalent

• Knowledge of Microsoft Windows Server and Windows OS
• Preferred but not essential_
• BS in Computer Information Systems or Technology Management and one year of experience providing technical support in a commercial organization with a networked computer environment and at least 50 endusers
• Knowledge of Windows Server, Windows OS, Microsoft Office 365, and Linux
• Industry certifications
• Microsoft
• Cisco
• HP
• AWS
• Azure
• Individual must possess authorization to work in the United States without visa sponsorship._

Submit résumé and transcript(s) to

Human Resources
Heat Transfer Research, Inc.
P.O. Box 1390
Navasota, TX 7786- EOE/M/F/h/v_