-
Operations Manager
1 week ago
Casting for Recovery Bozeman, United StatesJob Title: Operations Manager · Terms: Part-time, 30 hours/week · Location: Bozeman, MT (office position) · Salary: Based on experience · Benefits provided: Health, Dental and Paid Time Off Casting for Recovery is seeking an Operations Manager who will be responsible for the ...
-
Operations Manager
1 week ago
Casting for Recovery Bozeman, United StatesJob ***** Operations Manager***** Part-time, 30 hours/week***** Bozeman, MT (office position)***** Based on experienceBenefits ***** Health, Dental and Paid Time Off Casting for Recovery is seeking an Operations Manager who will be responsible for the management and nationwide sh ...
-
Operations Manager
3 weeks ago
Nick Catone LLC Brick, United StatesJob Description · Job Description · Engage daily and continually follow up on all platforms of communication between members and potential members in a timely manner (especially on Gmail, Instagram, Facebook, Telephone) · Manage the social media platforms of Instagram and the Fac ...
-
Farm Operations Manager
3 days ago
Montana State University Bozeman, United StatesThis position is located at the Montana State University, Central Agricultural Research Center (CARC), approximately 70 miles southeast of Great Falls in central Montana. The farm operations manager (FOM) works closely with the Superintendent, other Operations Manager, Operations ...
-
Business Operations Manager
3 weeks ago
Montana State University Bozeman, United StatesIn support of the Montana State University mission, University Information Technology (UIT) promotes, develops, delivers, and facilitates the use of information technology services and resources. Under direct supervision of University Information Tec Operations Manager, Business ...
-
Montana State University Bozeman, United StatesThe mission of the Psychology Department contains five elements summarized as 1) support faculty and student discovery of new knowledge, 2) integrate teaching and research in a collaborative manner, 3) educate majors in psychological knowledge, 4) ed Operations Manager, Business ...
-
Montana State University, Inc Bozeman, United StatesThe mission of the Psychology Department contains five elements summarized as 1) support faculty and student discovery of new knowledge, 2) integrate teaching and research in a collaborative manner, 3) educate majors in psychological knowledge, 4) educate non-majors through core ...
-
IT Operations Manager
3 weeks ago
Genesis10 Brick, United StatesGenesis10 is currently seeking a Technical IT Operations Manager with our client in their Brick, NJ location. This is a direct hire position and requires being onsite 5 days per week. The salary for this position is $80k - $90k. · Summary: · We are seeking a dynamic and experien ...
-
Operations Manager
1 week ago
ADT Brick, United StatesJob Description · Company Overview: · At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail locati ...
-
Clinic Operations Manager
2 weeks ago
Bozeman Health Bozeman, United StatesPosition Summary: The Clinic Operations Manager is responsible for assisting leaders with planning, directing, organizing, and monitoring department services subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the hospital administrati ...
-
Clinic Operations Manager
3 weeks ago
Bozeman Health Bozeman, United StatesPosition Summary: · The Clinic Operations Manager is responsible for assisting leaders with planning, directing, organizing, and monitoring department services subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the hospital administr ...
-
Business Operations Manager – Bozeman Campus
1 month ago
Montana State University Bozeman, United States· Position Details · Position Information · Announcement Number · STAFF – VA – 24085 · For questions regarding this position, please contact: · Kelly Weak · Classification Title · Admin Assoc IV · Working Title · Business Operations Manager – Bozeman Campus · Brief Position Ove ...
-
Rental Operations Manager
3 weeks ago
Midway Rental Belgrade, United StatesJob Description · Job DescriptionRental Operations Manager · Energetic, adventurous, wanting the opportunity for growth? Midway Rental, a fast growing, elite general rental equipment company that operates in markets across the Northwest, is offering an entry level management posi ...
-
Property Manager
2 weeks ago
Macdonald & Company Bozeman, United StatesMacdonald & Company are partnered with a national Real Estate developer/owner/operator to appoint a Property Manager into their team. This individual will oversee a Multifamily property in Bozeman MT. · The firm have an extensive track-record across the United States in deliverin ...
-
Operations Supervisor
1 week ago
Republic Services Bozeman, United StatesPOSITION SUMMARY: Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographicall ...
-
Chief Strategy
2 weeks ago
Advanced Electronic Designs Bozeman, United StatesWho We Are · Advanced Electronic Designs, Inc. (AED) is an engineering product design and development firm located in Bozeman, Montana. Founded in 1994, AED thrives on solving intricate design challenges and developing innovative solutions for a diverse clientele. Our environment ...
-
Seasonal Lot Driver
2 weeks ago
Enterprise Holdings Bozeman, Montana, United States PermanentOverview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · The Enterprise brand of Enterprise Mobility is seeking a responsible, dedicated person to join our ...
-
Lot Driver
2 weeks ago
Enterprise Holdings Bozeman, Montana, United States PermanentOverview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · Enterprise Mobility is seeking a responsible, dedicated person to join our team as a part time Lot ...
-
Chief Strategy Officer
2 weeks ago
Advanced Electronic Designs Bozeman, United StatesWho We Are · Advanced Electronic Designs, Inc. (AED) is an engineering product design and development firm located in Bozeman, Montana. Founded in 1994, AED thrives on solving intricate design challenges and developing innovative solutions for a diverse clientele. Our environment ...
-
Lot Driver
2 weeks ago
Enterprise Holdings Bozeman, Montana, United States PermanentOverview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Lot ...
Branch Operations Manager - Montana City, United States - Pray & Company HR and Business Solutions, LLC
Description
Job Description
Job DescriptionBranch Operations Manager
Position
Branch Operations Manager with Field Service responsibilities
Scope
The Branch Operations Manager is responsible for the overall performance of the Billings, Montana Branch (planning, resourcing, and revenue development across identified business lines in the assigned area of responsibility). The role also includes the responsibility of managing the Field Service operations for the territory. Special emphasis on profitable growth and customer satisfaction. This role reports to Business Line Manager Parts & Services USA and is part of the Parts & Services USA Management Team.
Main Responsibilities
Responsible for all operations and services under the branch.
Develops and enhances the overall relationship with customers leading to constructive and profitable business partnerships.
Direct manage critical customer accounts and build strong business relationships with relevant customer personnel.
Manage the Field Service team for the North-West territory, ensuring the team is highly skilled to meet the demands of our customer base.
Manage the job planning for the field service team to ensure efficient utilization of the resources.
Contribute to the development of the long-term strategies for support and customer growth.
Keep up to date with competitor activities, fleet, win and lost deals.
Continuously improve customers service levels, including quality of field service, parts availability, component repairs, and technical support.
Maintain customer records and regularly update fleet data in the territory.
Develops and maintain a strong branch team to support the customers.
Drive execution of branch strategy.
Safety and Environment
Complies with the Company safety policies and applicable government, customer, or industry regulations or requirements.
Identifies and reports any unsafe work habits and hazards.
Strives to find safer ways for customers to work with the Companys products.
Attend health and safety related trainings.
Ensure Risk Assessments are performed (Take Five) prior to each task.
Team to work in the safest manner as reasonably practicable.
Comply to PPE requirements.
Customer Service
Liaises with customers and Divisions to ensure all issues resolves on time.
Ensures customer satisfaction within the area of primary responsibility.
Follow up on customer surveys and implementation of improvement initiatives.
Coordinates and secures specialized resources in line with customer requirements.
Deliver high-quality service to ensure maximum uptime of customers equipment.
Develop a high competent field service team to support the customers.
Deliver high-quality pre-delivery inspections of new equipment, install local options, and deliver equipment that exceeds customers expectations.
Maintain a high level of field service standard and an efficient customer follow up process is in place.
Provides regular reports on business activities and financial performance of the branch.
Utilize CRM and Service systems to manage operations and report on results.
Financial
Develops and implements agreed business targets to include revenue, expense, resourcing, and networking capital elements.
Develops long-term targets supported by annual budgets and goals.
Responsible for achievement of agreed targets through the sales forecasting process.
Follow up on accounts receivables and ensure payments of overdue customer accounts.
Ensure branch compliance and all policies are implemented & adhered to.
Manage all branch relates cost and compliance to the financial policies.
Report month on the financial performance of the branch.
People Management & Development
Hires, coaches, motivates, trains, evaluates, and directs team members to accomplish defined goals and objectives.
Manages, motivates, and influences ad-hoc teams as driven by business needs.
Plans and assigns responsibilities to team members to ensure adequate customer coverage.
Ensures implementation of the technical training program
Personal Leadership
Ensures that all activities are aligned with the Companys values and current Company Policies and Procedures.
Stays current on industry developments, competitive offerings, and issues affecting sales and customers.
Takes responsibility for personal development and enhancement of skills.
Proactively ensures community involvement within the area of responsibility.
Education & Experience requirements
Technical or business qualification is necessary.
Five years experience in management.
Experience working in leading a field service team.
Skills required
Strong knowledge of the industry
Excellent leadership skills with the ability to manage a team of various skill levels.
Application knowledge
Strong customer service focus
High level of professionalism, honesty, and integrity
Flexible, self-motivated with demonstrated initiative.
Ability to see the big picture yet focus on the detail.
Commercially astute with demonstrated business acumen.
Ability to assess and manage business risk.
Demonstrated leadership skills with the ability to motivate others to achieve outcomes.
Ability to lead and work as part of an integrated broad team.
Ability to conduct presentations, train, and transfer knowledge to others.
Strong ability to build relationships within the industry.
Advanced interpersonal skills including the ability to influence and negotiate at a senior level.
Strong written and verbal communication skills
Excellent listening skills
Facilitation skills
Strong problem-solving skills.
Ability to travel when required, domestic & international.
Computer literacy.