- Support the deployment of approved system change requests and enhancements to Encompass system functionality.
- Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
- Maintain users, roles, profiles, security settings, and loan access settings.
- Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
- Maintain loan setup settings as applicable to ongoing business needs.
- Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention. Create and maintain report library and build custom reports as necessary for business groups.
- Create custom fields, documents, and data entry forms.
- Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption of the program.
- Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
- Assist with system training initiatives.
- Gathers end-user feedback regarding service and addresses issues.
- Ensure all Help Desk tickets are processed timely and accurately.
- Provide additional training as needed.
- Minimum 3+ years' mortgage banking industry experience.
- Minimum 3+ years' experience as an LOS Administrator with Encompass 360 Banker Edition or equivalent mortgage banking LOS.
- Bachelor's degree in a related Business or Computer Sciences discipline or 5 years equivalent work experience.
- Experience with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
- Experience with Microsoft Visual Basic/VB.Net syntax.
- Advanced MS Excel functions like formulas, pivot tables, and macros.
- Functional understanding of SQL, XML, SOAP, and IIS web services.
- Strong analytical and problem-solving skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
- Excellent written and verbal communication skills.
- Experience working with and drafting requirements for application developers.
- Highly detailed and organized. Successfully engage in multiple initiatives simultaneously.
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Mortgage System Analyst - Nashville, United States - FirstBank
Description
This position in NOT remote eligible and is in the office 5 days a week. The position can be located in either our Downtown Nashville office or our Downtown Birmingham office.
Summary:
This role will support the Encompass mortgage originating system effectiveness and operating efficiency by maintaining various system components, routine review of configuration and usage as well as being a point of contact for general technical questions.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience