- Infrastructure as Code (IaC): Collaborate with development teams to design, implement, and maintain infrastructure using tools like Terraform or CloudFormation.
- Automate provisioning, configuration, and scaling of cloud resources.
- Monitoring and Incident Response: Set up monitoring and alerting systems to track service-level indicators and promptly respond to incidents.
- Participate in on-call rotations for diagnosing and resolving production issues.
- Capacity Planning and Performance Optimization: Analyze system performance, identify bottlenecks, and optimize resource utilization.
- Work closely with developers to enhance application performance.
- Reliability Engineering: Define service-level objectives and error budgets, implement chaos engineering practices to validate system resilience.
- Continuous Integration and Deployment (CI/CD): Improve CI/CD pipelines to ensure smooth software releases, implement deployment strategies like blue-green deployments and canary releases.
- Security and Compliance: Collaborate with security teams to ensure compliance with industry standards, implement security best practices.
- Documentation and Knowledge Sharing: Document infrastructure, processes, and incident response procedures, share knowledge through internal workshops or presentations.
- Education: Bachelor's degree in computer science, software engineering, or related field. Master's degree preferred.
- Experience: Minimum 5 years in DevOps or SRE roles.
- Proficiency in cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
- Programming and Scripting: Familiarity with Git and version control systems.
- Collaboration and Communication: Strong teamwork and communication skills, ability to work across cross-functional teams.
- Problem-Solving and Analytical Skills: Proven ability to troubleshoot complex issues and optimize system performance.
- Certifications (optional): AWS Certified DevOps Engineer, Google Professional DevOps Engineer, or similar.
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Senior Devops Engineer - Sandy, United States - NICE Systems, Inc.
Description
Senior DevOps Engineer / Site Reliability Engineer (SRE) - Join Our Team!
The CXone Expert product is a cutting-edge multi-tenant SaaS platform built to handle millions of requests with top-notch performance and reliability. Each Expert site can manage a complex hierarchy of thousands of pages with various customizations. Our global enterprise customers demand low-latency content delivery worldwide, and our team is committed to meeting these high expectations with minimal downtime.
As part of our agile engineering organization, we embrace automation, releasing new platform versions weekly through a streamlined CI/CD pipeline. Our cloud-based application infrastructure on AWS is predominantly containerized and orchestrated with Kubernetes.
We are looking for a Senior DevOps Engineer to join our dynamic Site Reliability / DevOps team. This role involves spearheading research and development efforts for architectural enhancements, collaborating with experts in AWS, CloudFormation, Kubernetes, and Linux. Your contribution will be vital in designing and implementing improvements to our platform, ensuring scalability as we grow our customer base. A key aspect of this position is mentoring other engineers on building robust and scalable software solutions.
Responsibilities:
Requirements:
We are proud to be an Equal Opportunity Employer, promoting diversity and inclusion in the workplace. Come join our team and be part of our innovative journey!
