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    Customer Service Specialist - Chattanooga, United States - Charger Logistics Inc.

    Charger Logistics Inc.
    Charger Logistics Inc. Chattanooga, United States

    3 weeks ago

    Default job background
    Transportation / Logistics
    Description

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

    We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Chattanooga Office.

    Responsibilities:

    • Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
    • Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
    • Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
    • Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
    • Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
    • Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
    • Develop and maintain a positive working relationship with all service providers.
    • Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
    • Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.

    Requirements

    • College diploma or university degree.
    • 1-2 years logistics and customer service experience is an asset.
    • Ability to solve problems and alleviate conflicts or escalate tactfully.
    • Strong time-management with an ability to prioritize and multi-task.
    • Strong inter-personal and communication skills.
    • Proficient in Microsoft office, with aptitude to learn new software and systems.
    Benefits

  • Career growth
  • Healthcare Benefit Package
  • High competitive salary
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