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    Front Desk Attendant - Plantation, United States - UFC Gym

    UFC Gym
    UFC Gym Plantation, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    Front Desk Customer Service

    Ensures that guests and members are warmly greeted and promptly assisted

    Ensures incoming calls are answered in a professional and efficient manner

    Ensures proper member check-in procedures are followed

    Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

    Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

    Immediately reports or escalates to management any unsafe conditions or emergency situations

    Club Operations and Administration

    Keeps front desk and lobby neat and clean at all times

    Monitors retail goals and ensures club is on track to meet and exceed assigned goals

    Calls all past due members with Front Desk Representatives regarding late dues and down payments

    Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

    REQUIRED QUALIFICATIONS:

    Knowledge, skills & abilities:

    Must be energetic and possess a very friendly, outgoing personality and positive attitude

    Possess strong interpersonal and communication skills, including telephone etiquette

    Possess a strong customer service focus, diplomacy and professionalism

    Understands and follows oral and written instructions.

    Able to multi-task and perform tasks with accuracy and attention to detail

    Minimum certifications/educational level:

    High school diploma or GED required

    Current CPR/AED certification

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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