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Englewood

    Hotel Front Desk Attendant - Englewood, United States - Crowne Plaza Englewood

    Crowne Plaza Englewood
    Crowne Plaza Englewood Englewood, United States

    4 days ago

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    Description


    We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

    You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

    The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

    PM Shift


    Responsibilities


    • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

    Bookkeeping:
    keep accurate records of all hotel guest account information


    • Work with the housekeeping staff to ensure rooms are ready for new guests
    • Field customer complaints when necessary

    Qualifications


    • Weekends a must
    • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
    • High school diploma, GED, or equivalent
    • Working knowledge of Microsoft Office and reservation management systems
    • Comfortable taking telephone calls and mitigating stressful situations
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
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