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Iselin

    Front Desk Attendant - Iselin, United States - UFC GYM Woodbridge

    UFC GYM Woodbridge
    UFC GYM Woodbridge Iselin, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionThe Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

    ESSENTIAL DUTIES & RESPONSIBILITIES:


    Front Desk Customer Service
    • Ensures that guests and members are warmly greeted and promptly assisted
    • Ensures incoming calls are answered in a professional and efficient manner
    • Ensures proper member check-in procedures are followed
    • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
    • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
    • Immediately reports or escalates to management any unsafe conditions or emergency situations
    Club Operations and Administration
    • Keeps front desk and lobby neat and clean at all times
    • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
    • Calls all past due members with Front Desk Representatives regarding late dues and down payments
    • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
    REQUIRED QUALIFICATIONS:


    Knowledge, skills & abilities:
    • Must be energetic and possess a very friendly, outgoing personality and positive attitude
    • Possess strong interpersonal and communication skills, including telephone etiquette
    • Possess a strong customer service focus, diplomacy and professionalism
    • Understands and follows oral and written instructions.
    • Able to multi-task and perform tasks with accuracy and attention to detail
    • Bilingual Spanish referred.
    Minimum certifications/educational level:
    • High school diploma or GED required.
    • Current CPR/AED certification or in progress
    • Morning shift /Night Shift/Overnight shift Availability
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