Hotel Front Desk Attendant - Brunswick, United States - Wingate, Brunswick

Wingate, Brunswick Brunswick, United States

2 weeks ago

Description

Job Description

Do you have a passion for service and love to put a smile on people's faces? Can you pay attention to detail? Are you dependable, and have great organizational and cleanliness skills? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Compensation:

$13 hourly

Responsibilities:

Communicate with housekeeping to make sure guest rooms are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Mitigate customer complaints as needed

Qualifications:

High school diploma, GED, or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations

About Company

We are a 99 room pet friendly and non-smoking hotel located off of 95 and 341.

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