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    Customer Service Coordinator - Washington, United States - Georgetown University in Qatar

    Georgetown University in Qatar
    Georgetown University in Qatar Washington, United States

    1 week ago

    Default job background
    Full time
    Description

    Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

    Requirements

    Customer Service Coordinator - Campus Recreation at Yates Field House - Georgetown University

    Georgetown's provides students and members with an opportunity to participate in a program that encourages and supports a healthy lifestyle in a fun environment.

    Job Overview

    The Customer Service Coordinator serves as the primary customer service staff for various student, member, and customer needs - responsible for staffing the main office, front desk, fitness floor, and the Pro Shop in Campus Recreation.

    Additionally, they assist the Senior Associate Director with the day-to-day operation of the membership office, front desk, and Pro Shop by processing memberships and point of sale transactions, maintaining member accounts, communicating promptly with members and customers about experiences and resolving complaints and concerns via phone - in person or by email, and troubleshooting Membership office technology and programming issues.

    Work Interactions and Work Mode Designation

    Reporting to and working with the Senior Associate Director, the Customer Service Coordinator works other professional staff members to maintain a high level of customer service to members and customers of the Campus Recreations.

    They are responsible for interviewing, hiring, training, scheduling, and managing the Customer Service Representatives, Fitness Attendants, and Facilities Operations staff, and Fitness Attendants who support various areas in Campus Recreation; and assists Campus Recreation program managers with programming and events in the Field House.

    Requirements and Qualifications

  • High School diploma or certified equivalency – for BA/BS in Recreation Management, PE, or Health Services
  • 2 years of management experience
  • Certifications: Lifeguard, First-Aid, CPR, AED, Bloodborne Pathogen, and Pool Operations
  • Pleasant and cooperative demeanor
  • Strong interpersonal skills and customer service orientation
  • Ability to multitask, prioritize and manage time effectively
  • Strong skills in active listening and phone contact handling
  • Ability to efficiently document communication
  • Knowledge of Microsoft Office, Microsoft Excel, and Google Suites
  • Availability and willingness work on weekends

    • Trainings will be provided on-site and must be completed within 60 days of hire.

    Current Georgetown Employees:

    If you currently work at Georgetown University, please exit this website and login to GMS () using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

    Submission Guidelines:

    Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

    Need Assistance:

    Need some assistance with the application process? Please call For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works .

    EEO Statement:

    Georgetown University is an fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic

    Benefits:

    Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the .

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