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    patient coordinator - New York, NY , USA, United States - Body Harmony Physical Therapy

    Body Harmony Physical Therapy
    Body Harmony Physical Therapy New York, NY , USA, United States

    3 weeks ago

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    Description
    Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.

    Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.

    Responsibilities:
    1. Patient Communication and Support:
      • Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
      • Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
    2. Appointment Scheduling and Coordination:
      • Manage appointment schedules for healthcare providers.
      • Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
    3. Insurance Verification and Billing:
      • Verify patients' insurance coverage and eligibility prior to appointments.
      • Assist patients with insurance-related inquiries and billing issues.
    4. Medical Records Management:
      • Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
      • Facilitate the transfer of medical records between healthcare providers as needed.
    5. Care Coordination and Referrals:
      • Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
      • Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
    6. Patient Education and Advocacy:
      • Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.
    Qualifications:
    • Previous experience in healthcare administration, patient services, or retail and customer service roles.
    • Strong communication, interpersonal, and organizational skills.
    • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
    • Compassion, empathy, and a patient-centered approach to care delivery.
    ** We will train and mentor the right candidate**

    Benefits: Medical, dental, vision insurance, 401K, Paid Time off

    Hours: 11 am to 7 pm Monday to Friday
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