Team Leader Customer Support Computer Hardware - Bunk Foss, WA, United States - Golden Gate Group

Golden Gate Group

Verified Company

Bunk Foss, WA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

We are currently seeking employees for a permanent position with our client in Bunk Foss, WA.

Our client is an international provider of support services and has become a preferred partner for renowned hardware and software manufacturers in recent years.

The company employs several thousand employees worldwide in 30 branches. Their product portfolio includes a comprehensive range of customer support services, complemented by a comprehensive IT and service offering.

Through innovation, expertise, and customer orientation, our client has established and expanded its position in the market over the years.

The employees play a crucial role in ensuring the company's growth through their high level of service orientation.

We are looking for a motivated and personable individual to join our team as a Team Leader for Customer Support for Computer Hardware.

Responsibilities:

Managing a team of 15 to 20 employees both professionally and disciplinarily
Ensuring the smooth operation and strategic development of daily business within the agreedupon performance indicators (service level, availability, productivity)
Acting as the operational contact person for your client(s)
Ensuring the smooth running of daily operations
Being the point of contact for the team for any technical inquiries and process clarifications
Handling customer conversations with complex content
Preparing and conducting staff meetings and performance reviews
Creating the staff deployment plan
Monitoring forecast deviations per interval with explanations
Preparing qualified reports for the management
Organizing and conducting meetings and team briefings

Requirements: