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    Receptionist - Rockville, United States - ROCS Grad Staffing

    ROCS Grad Staffing
    ROCS Grad Staffing Rockville, United States

    5 days ago

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    Description

    Job Description

    Job DescriptionPRINCIPAL DUTIES AND RESPONSIBILITIES
    • Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department
    • Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
    • Maintain visitor log, provide visitor badges and track return of badges
    • Keep reception area environment professional and tidy; discourage gathering in that location
    • Handle times of heavy call volume
    • Provide accurate information to callers
    • Maintain knowledge of all NEBF/NEAP systems, website and online benefits portal
    • Perform special projects when requested by management
    • Employer indexing
    • Process returned mail
    • Input change of address into the system
    • Regularly communicate with the Contact Center Supervisor
    • Other duties as assigned
    PERFORMANCE STANDARD
    • Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously
    • Must maintain a professional appearance and demeanor at all times and must be dressed professionally.
    REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
    • 2+ Years of reception experience preferred
    • High School diploma required, some college preferred
    • Listens well with the ability to communicate effectively in both written & verbal communications
    • Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor
    • Responds promptly to operations leaders and stakeholders to facilitate informed decision making.
    • Presents a professional image in the office
    ReceptionistRockville, VA100% in office$18-20/hr + Benefits
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