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Longwood

    Help Desk Technician - Longwood, United States - The Select Group

    The Select Group
    The Select Group Longwood, United States

    3 weeks ago

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    Description

    HELP DESK TECHNICIAN

    The Select Group is currently hiring for a Help Desk Technician to support one of our clients within the Financial Services and Brokerage industry that will work EST hours in Orlando. This Technician will support this clients enterprise O365 environment supporting Tier 1-2 tickets that come in that involve software troubleshooting tasks. If this is something you are interested in please apply today

    HELP DESK TECHNICIAN REQUIREMENTS:

    • Experience supporting Windows 10 environment - Supporting an abundance of tickets to swap acquired company computers to client equipment. - Ensuring that no loss in documents or applications when migrating from old company computer to new company computer
    • Expertise with Installing new software to hardware - printers and scanners installation
    • Ideally 2+ years' experience as a Help Desk Tier 1-2 Technician
    • Knowledge/Experience using Active Directory for basic Password resets and onboarding and offboarding of user accounts
    • Troubleshooting Microsoft Office Suite through ticketing systems
    • Proven ability to navigate in an O365 - Issuing of Microsoft licensing - Exchange P1 - O365 (versions e1, e3, e5) – e3 has everything (Outlook, Teams, Email, Sharepoint, etc.)

    HELP DESK TECHNICIAN RESPONSIBILITIES:

    • Provide Level 1 remote IT support (through Phone, Email, and Chat) for the end clients enterprise environment
    • Troubleshoot any Level 1 IT issues that arise from O365 environments
    • Complete initial triage, and escalate if needed
    • Supporting over 1,700+ users
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