- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist in coordinating audiovisual setups and video conferencing support.
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.).
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment).
- Monitor and maintain computer systems using company-provided tools, such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources as needed.
- Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software.
- Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
- Collaborate and assist with other areas of the IT department on projects and initiatives.
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
- Participate in after-hours (evening & weekend) on-call rotation.
- Travel to remote locations to provide support as needed.
- Perform other duties as assigned.
- Ability to lift 50 pounds.
- IT Enterprise experience is preferred.
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
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Help Desk Technician - Ocoee, United States - Tech Army, LLC
Description
Position Summary
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities
Required Skills
