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McLean

    Solution Center Engineer II - McLean, VA, United States - R3 LLC

    R3 LLC
    R3 LLC McLean, VA, United States

    3 weeks ago

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    Description
    Provide telephone/email technical troubleshooting support to all R3 clients. Our clients require IT support ranging across a variety of categories.

    • Perform advanced troubleshooting steps to resolve various technical issues related to hardware and software problems.
    • Serve as technical escalation point of contact for Level 1 Solution Center Engineers.
    • Windows Server, Active Directory, Windows and Mac OS, laptop and desktop hardware, Anti-Virus, Email Security, and Microsoft 365 Applications.
    • 3-5 years of related experience, ideally in the Managed IT Services industry.
    • The ability to deliver excellence and excel in a fast-paced, occasionally high stress environment.
    • Available to work flexible hours, which may include night shifts and/or weekends.
    • An bachelor's degree in a related field preferred.
    • Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate and Apple Certified Support Professional.

    As a member of the R3 team, we would ask for your commitment to deliver outstanding quality and results that exceed client expectations.



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