Field Service Trainer - Remote, United States - GILLIG

GILLIG Remote, United States

3 weeks ago

Full time

Description

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA.

WHY GILLIG

Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
Renowned for its inclusive team/family-oriented culture
Stable, successful, and growing organization – a Bay Area business for over 132 years
Flexible schedules (*depending on project needs)
Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

Field Service Trainer reports directly to the Field Service Trainer - Lead. All candidates must be extremely customer focused, have a passion for educating Technicians, be willing to continuously learn new troubleshooting and diagnostic technologies and have a strong, detailed knowledge of commercial vehicles, preferably transit buses.

GILLIG is seeking a highly motivated, passionate, customer focused professional with strong problem-solving skills and a solid background in technical training of commercial vehicles, especially transit buses. Field Service Trainers are responsible for providing advanced diagnostics and technical instruction to GILLIG customers, suppliers, and our field service / sales representatives. They also serve as subject matter experts on any new GILLIG vehicle platforms and technologies.

Qualified candidates will have extensive knowledge of the transit bus and be able to effectively utilize a comprehensive suite of computer software/tools to accurately lead training classes related to vehicle systems and operation. Field Service Trainers have the goal of effectively instructing customers on correct maintenance and repair processes to maximize fleet uptime. They are trusted to train internal and external customers on detailed information necessary to resolve complicated issues, properly maintain GILLIG buses and develop content to support training classes.

IN THIS ROLE YOU WILL

Travel to customer's location throughout the US to educate customers on correct maintenance and repair processes to maximize fleet uptime
Develop and maintain training material, lesson plans and student handouts required to support training curriculum
Well-versed in all aspects of Technical Training, including development, delivery and administrative functions required to support training department
Serves as the company representative with customers on administrative and technical training matters for assigned projects
Serve as the initial subject matter expert on training process for new GILLIG vehicle platforms and technologies
Prepare reports to management including compilations of customer training, trend analyses and improved training delivery methods requested by customers
Ability to document repair and diagnostics bulletins for publication to broader field support network and/or customers
Lower warranty expenses by focusing training content to reduce Mean Time to Repair resulting in improved uptime for customer vehicles
Develop innovative approaches, technology, and processes to improve training on Mean Time to Repair and Mean Time between Failure.
Experience in theory of operation for Electrical (Multiplex), Scheduled Maintenance, Air Brake Systems, Hydraulics / Steering, Suspensions, Doors and HV Battery propulsion systems.
Provide driver and mechanical orientation and support Sales Demonstrations at conquest customer locations
Diagnose electrical or mechanical issues and repair as needed

BASIC QUALIFICATIONS

Bachelor's Degree in a related Engineering field or the equivalent technical experience
Results driven individual with a minimum of 5 years of experience in the Commercial Vehicle Industry, preferably transit buses
Extensive knowledge of the GILLIG bus both mechanically and electrically
Ability to read engineering drawings and electrical schematics
Strategic mindset with excellent written and verbal communication skills
Proven ability to use Telematics and/or a comprehensive suite of computer software/tools to accurately diagnose vehicle issues
Comprehensive computer skills and working knowledge of Salesforce is ideal
Strong experience in problem solving techniques and documentation of corrective action plans
Goal oriented and able to motivate and positively influence customers perception of GILLIG product quality
Ability to express ideas and knowledge to journeyman mechanics in a classroom setting
Commercial Driver License (or agree to obtain within 6 months of employment)

WORK ENVIRONMENT

Ability to lift 35 lbs.
Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, & have the ability to climb ladders
Standard start time: 6:00AM-8:00AM (negotiable)
Working environment in customer's maintenance shops and/or outdoors
Excessive travel required; approximately 70-80%

EXPECTED COMPENSATION

$75,000-$275,000/annual salary + premium benefits

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

GILLIG is an equal employment opportunity and affirmative action employer.

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