Automotive Service Advisor - Gahanna, United States - Christian Brothers Automotive

Christian Brothers Automotive Gahanna, United States

2 weeks ago

Description

Job Description

Job DescriptionCompany Description

Christian Brothers Automotive

Benefits:

*$65k+ Annually for Qualified Service Advisors
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plan
On-Going Training & Career Advancement
Employee Appreciation Events
Chaplain Care Support Available
Locally Owned and Operated
Weekly Lunches Provided

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

5880 Old Hamilton Rd Columbus, OH 43230

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

Greet every customer that enters our facility with hospitality and respect
Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
Manage the store's workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the customer
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed.
Other duties as assigned.

Qualifications

Qualifications:

Tekmetric POS experience a plus, great system will train
Current driver's licenses
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications
Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 285+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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