- Supporting customers via e-mail, phone, and other channels.
- Actively listen and identify customer needs and concerns to effectively provide top tier service.
- Investigates customer inquiries and identify proper course of action.
- Attends vendor and department meetings for continued learning including product training, product documentation, product compliance and other functions that relate to work duties.
- Responsible for providing product documentation support including manuals, data sheets, quality certificates and others as needed.
- Assists customers in buying decisions, consistently recognizing, and offering cross-sell/upsell opportunities.
- Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner meeting departmental productivity metrics.
- Responds to post-order customer service requests such as handling customer issues and complaints; returns and communicates anticipated delays and actions being taken to provide a resolution in a timely manner. Makes returns/or replacement decisions to resolve customer issues or complaints as needed.
- Responsible for national security requirements and export compliance of all transactions.
- Performs other duties as assigned.
- Minimum of a High School Diploma is required.
- 3 to 6 months of prior customer service experience preferred.
- Proven ability using the Internet and Microsoft Office (Outlook, Word, Excel, PowerPoint), with ability to learn other software as needed.
- Aptitude to learn and comprehend scientific vocabulary/terminology.
- Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
- Excellent communication skills, both written and verbal, to communicate to all levels of the organization clearly and concisely.
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Customer Service Specialist - Vernon Hills, United States - Sterling Engineering Inc.
Description
Job Description
Job DescriptionTitle: Customer Service SpecialistLocation: Vernon Hills, ILHire Type: Contract-to-Hire, Hybrid work schedulePay Rate: $20.00/hour (W2, with employee benefits)Overview:Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.
As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.
Job Summary: Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all of our scientific customers around the world.
Job Duties:
Qualifications:
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.
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