It Help Desk - Hoboken, United States - eMazzanti Technologies

eMazzanti Technologies Hoboken, United States

1 week ago

Description

Job Description

We're looking for IT Help Desk to support our Company's technical projects and issues. IT Help Desk is responsible for monitoring and understanding our customers' issues and will be in charge of managing troubleshooting. We are currently hiring a responsive and communicative IT Help Desk that has a passion and drive to be the best at what they do.

Compensation:

$70,000

Responsibilities:

Understand and solve customer technical problems over the phone or in-person as needs warrant
Conduct analysis and troubleshooting via telephone, email, and remote control for customer accounts in a timely fashion
Monitor and Troubleshoot backup or other regularly scheduled client work
Work within a ticketing system to track and escalate customer problems
Maintain a positive phone demeanor and ensure customer satisfaction
Perform remote maintenance as needed
Other duties as assigned
Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others
Spot themes and proactively work to solve them

Qualifications:

Working in a fast-paced environment
Good written and verbal skills
Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
Technical Aptitude
Desire to make people happy when you solve their computer problem
Solid attendance record
Technical Certification or Degree in Computer Science

About Company

eMazzanti is a leading IT Consultancy that is the # 1 MSP in the New York Metro Area. Built on a solid base of happy customers we continue to grow. A leading Cloud, Security, Infrastructure, and Managed Services provider, we need sales professionals to join our team immediately to keep up with demand.

As a Microsoft Gold 4-time Partner of the Year; an 8-time consecutive placeholder for Inc. Magazine's fastest-growing privately held companies list; a 5-time WatchGuard Partner of the Year; NJ Biz Small Business of the Year, customers that want the best just find us.

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