Help Desk Support Specialist - New York, United States - Skopein Technology Solutions
Skopein Technology Solutions
New York, United States
Verified Company
2 weeks ago
Description
Job description
Requirements:
- Bachelor's Degree with 1+ Years of IT Experience
- This position requires some travel to various client sites.
- Remote and onsite techsupport/helpdesk experience
- Excellent time management skills
- Impeccable communication and organizational skills with attention to detail
- Passion for technology
- Loves working with and helping people
Desired Technical Knowledge:
- Microsoft Server Administration (Active Directory / File Server)
- G Suite
- Remote support tools
- MS and Mac Workstations
- Anti-Virus Installation and Management
Responsibilities:
- Provide bestinclass IT services to customers
- Research and propose resolutions for IT issues reported by our clients
- Determine the source of computer problems and take appropriate actions
- Follow known procedures with accuracy and consistency
- Demonstrate initiative and maintain a high degree of professional conduct at all times
- Seek opportunities to improve knowledge, skills, and performance
- Assist in the setup of new users
- Setup PCs, laptops, tablets and cell phones for new users
- Assist in documenting commonly occurring issues and fixes
Physical Activities:
Some lifting and carrying of equipment is required up to 40 pounds. Travel between locations is required.
Pay:
$50, $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
Compensation package:
- Bonus opportunities
- Overtime pay
- Yearly bonus
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Rotating weekends
Work Location:
In person
