Customer Service Representative Iii - Phoenix, United States - State of Arizona

State of Arizona

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ARIZONA DEPARTMENT OF CORRECTIONS
REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements._
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness._

CUSTOMER SERVICE REPRESENTATIVE III

Job Location:

Address:
Arizona Correctional Industries (ACI)
4441 East McDowell Road
Phoenix, Arizona 85008

Posting Details:

Salary:
$43,200.00

Grade: 16

Closing Date: 05/29/2024

Job Summary:
Are you an organized individual that believes in delivering exceptional customer service?

Job Duties:

Processes in excess of 800 orders per month
Takes and processes telephonic orders, payments, receipts, and refunds
Greets walkin clients
Provides price quotes and an estimated completion date
Acts as liaison between clients and industrial shops
Generates, tracks and reconciles purchase orders
Completes data entry utilizing specialized merchandise tracking software (EPICOR)
Generates reports
Follows up with clients regarding products, services, orders, payments, and special requests
Resolves customer complaints
Assists Sales Department with processing and tracking special orders and shipments
Meets with and processes orders for the general public pertaining to furniture upholstery, wood and metal furniture refurbishing, and other custom product refinishing
Provides upholstery, stain, and paint availability/options and defines scope of work
Coordinates transportation of items, delivery date, and pickup
Maintains electronic and hard copy files
Maintains confidentiality of sensitive information
Reconciles purchase orders, payments and deliveries
Trains/oversees inmate workers
Reviews work product, rectifies order discrepancies
Attends meetings and training
Drives on State business
Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Laws, rules, regulations, policies and procedures relevant to the assignment
Customer service operations and protocols
Problemsolving techniques
Principles and practices of office management
Basic bookkeeping
Mathematics; 10key
Personal computers and various software
Filing systems

Skill in:

Written and verbal communication
Establishing and maintaining interpersonal relationships
Customer service and problemsolving
Telephone etiquette
Research and decisionmaking
Time and project management
Prioritization

Ability to:

Work with, supervise, and train inmates
Maintain security of confidential information
Diplomatically and tactfully respond to customer complaints and concerns
Effectively act as a liaison between customers and shop managers
Initiate and maintain required documentation and files
Evaluate documentation for accuracy and completeness
Conduct research
Work independently with mínimal supervision
Make sound decisions
Achieve effective resolution to customer service issues
Adhere and enforce ADCRR policies and procedures
Learn merchandise specifications, product options and available services to potential customers
Manage multiple projects simultaneously
Adapt quickly to changing priorities
Coordinate and manage large orders
Learn to use ACI financial accounting system software (EPICOR)

Selective Preference(s):

Two (2) years of customer service experience
Knowledge of ACI products, services, accounting system, and state procurement and sales regulations

Pre-Employment Requirements:
Employment is contingent on the selected applicant passing a background investigation and a drug test.

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

Vacation and sick days with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Robust and affordable insurance plan to include medical, dental, life, shortterm and longterm disability options
Exceptional retirement program
Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
An incentivized commuter club and public transportation subsidy program

Retirement:
Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees:

Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.