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Magstatt-le-Bas

    Customer Service Rep - Omaha, United States - Steve Grow Agency, Inc. DBA American Family Insurance

    Steve Grow Agency, Inc. DBA American Family Insurance
    Steve Grow Agency, Inc. DBA American Family Insurance Omaha, United States

    3 days ago

    Default job background
    Description

    Benefits:

    Paid time off

    Training & development

    Benefits/Perks

    Competitive hourly pay rate plus commission and/or bonuses

    Paid training

    Paid Time Off

    Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities

    Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

    Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

    Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process

    Processes change to existing accounts and policies

    Serves as a liaison on behalf of the customer between the agency and various business partners

    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

    Schedules appointments with existing or prospective customers for agency employees

    Qualifications

    Demonstrated customer service experience

    Effective communication skills

    Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

    Solid knowledge and understanding of basic mathematical skills·

    This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

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