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Service Sales Rep
3 days ago
Experis Omaha, United StatesTitle: Service Sales Rep. · Location: 4829 S 115th St, Omaha, NE · Full time position · $55K to $65K P.A · The Life Safety Preventive Service Sales Executive role is critical to the overall growth and profitability of the business The chosen candidate will promote and sel ...
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Service Sales Rep
5 days ago
Experis Omaha, United StatesTitle: Service Sales Rep. Location: 4829 S 115th St, Omaha, NE Full time position $55K to $65K P.A The Life Safety Preventive Service Sales Executive role is critical to the overall growth and profitability of the business The chosen candidate will promote and sell service agreem ...
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Customer Service Rep
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Customer Service Rep
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Customer Service Rep
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Customer Service Rep
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Customer Service Rep
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Customer Service Rep
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Steve Grow Agency, Inc. DBA American Family Insurance Omaha, United StatesBenefits: · Paid time off · Training & development · Benefits/Perks · Competitive hourly pay rate plus commission and/or bonuses · Paid training · Paid Time Off · Job Summary The Customer Service Representative provides excellent customer experience for potential and existing cus ...
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Customer Service Rep
1 week ago
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Customer Service Rep
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Methodist Health System Omaha, United States Full timeWhy work for Nebraska Methodist Health System? · At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping fami ...
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Sales and Service Rep
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Customer Service Rep
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Steve Grow Agency, Inc. DBA American Family Insurance Omaha, United StatesBenefits: · Paid time off · Training & development · Benefits/Perks · Competitive hourly pay rate plus commission and/or bonuses · Paid training · Paid Time Off · Job Summary The Customer Service Representative provides excellent customer experience for potential and exist ...
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Customer Service Customer Service Rep
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Hotel Guest Service Rep
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HVAC Service Sales Development Rep
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Johnson Controls International Omaha, United StatesThe HVAC Service Representative is critical to the overall growth and profitability of the HVAC Service business The chosen candidate will be responsible for initiating, establishing and building profitable service relationships between new customer HVAC, Sales, Development, Serv ...
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PT Customer Service Account Rep
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Customer Experience Representative
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Provider Netowrk Coordinator
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Ameritas Omaha, United StatesAmeritas Life Insurance Corp is seeking a Provider Network Rep to drive the business by providing network growth and persistency results through personal efforts at a state level. This position champions all network development recruitment projects in a specified region as assign ...
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Cutchall Management Omaha, United States**Position:** Cashier - Paradise Bakery Kiosk - Weekdays Only **Location:** Omaha, NE **Job Id:** 140 **# of Openings:** 1 **Cashier/Customer Service Rep is needed at Paradise Bakery Kiosk located in the Downtown Court House. Opened Monday-Friday, days only. Closed on all major h ...
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Fulltime/Perm: Route Driver
1 week ago
Brambles Omaha, United States Full time> Fulltime/Perm: Route Driver - Pallet Collection (Omaha, NE) CHEP USA | Brambles Fulltime/Perm: Route Driver Pallet Collection (Omaha, NE) · Posted Date: January 21, 2022 · Job Type: Regular Full-Time · Req #: JR4590 · Location: Omaha · Job Category: Asset Management · Bra ...
Customer Service Rep - Omaha, United States - Goodwill San Antonio
Description
Job Description Customer Service Rep **Description**
**This Position is for Nebraska and Iowa Residents Only Up to $13/hr**
**GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and collections, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments for clients. Youll be acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options. A strong relationship between our clients and their customers starts with you so only the awesome need apply **KEY JOB RESPONSIBILITIES**
Handles various incoming and outgoing collections-focused phone calls
Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
Connects with existing and potential customers and aims to resolve inquiries related to receivables management
Utilizes computer system to verify and document customer requests
Talks to customers over the phone to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of **Making Lives Better with Alorica**, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at *our* best.
**Qualifications**
**JOB REQUIREMENTS** **Minimum Education and Experience:**
High School Diploma or GED required; college degree preferred
1-2 years previous experience in a receivables management, collections and contact center environment, preferred
Customer service experience a plus
Phone-related customer service a *major* plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Smart Phone with either Face ID or Fingerprint ID is required to receive security passcodes as needed
****Knowledge, Skills and Abilities:****
Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Negotiation skills and assertiveness
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathy
Flexibility and versatility in problem analysis and resolution
**WORKING CONDITIONS** **Work Environment**
A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
**Physical Demands** Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. *DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.* **TAKE THE NEXT STEP** Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead.
*Equal Opportunity Employer Veterans/Disabled* **Primary Location**
: United States-Nebraska-Omaha
