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Lehi

    Customer Experience Representative - Lehi, United States - Lendio

    Lendio
    Lendio Lehi, United States

    4 weeks ago

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    Description

    ???? **Privacy Notice**

    **Customer Experience Representative - Bilingual Spanish**

    Lehi, UT / Customer Experience / Full-time Lendio makes small business loans simple. We are the nations largest marketplace for small business financing ($12 Billion funded to date) and are passionate about helping small business owners get the capital they need to succeed.

    A Customer Experience Representative acts as a liaison, provides product/services information and resolves any emerging problems with accuracy and efficiency. In this role you will answer phone calls, emails and chats as well as be a liaison between Lendio departments. **Responsibilities:**

    + Manage all customer complaints from any inbound source (phone, e-mail, text, chat)

    + Log all complaints for future reporting and improvements

    + Work with multiple internal teams on processes and procedures that will fit our customer service profile

    + Respond to all customers in a timely manner

    + Transfer or escalate calls to the appropriate employee/department

    + Provide accurate, valid and complete information

    + Track call-related information for auditing and reporting purposes

    + Calmly de-escalate customer issues

    + Follow communication procedures, guidelines and policies

    + Go the extra mile to engage customers and provide amazing CX experience

    + Additional duties as assigned

    **Requirements:**

    + Proven customer support experience or experience as a client service representative

    + Track record of over-achieving quota

    + Strong phone contact handling skills and active listening

    + 2 years previous Customer Service/CX/phone experience preferred

    + Spanish speaking required

    + Familiarity with CRM systems

    + Customer orientation and ability to adapt/respond to different types of characters

    + Excellent communication and presentation skills

    + Ability to multitask, learn quickly, prioritize, and manage time effectively

    + High school diploma or equivalent

    **Benefits:**

    + A full suite of traditional benefits, even for your furbabies

    + Paid vacation and holidays

    + Onsite Gym

    + 401k with company-match and immediate vesting

    + Company contributed HSA

    + Work in Lendios Lehi, UT headquarters Monday - Wednesday and work from home on Thursday and your designated Friday.

    + Hourly Pay

    + Great home/work balance. You will have every other Friday off.

    + Shift Explanation - You'll be scheduled a 9.5 hour shift between Monday - Thursday 7:00 am to 5:30 pm and when working your scheduled Friday your shift will be 7:30am to 5:00pm.

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