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    Customer Experience Representative - Provo, United States - Action Target

    Action Target
    Action Target Provo, United States

    3 weeks ago

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    Description

    **Customer Experience Representative**

    Provo, UT

    Full-Time

    Customer Service

    Customer Experience Representative

    **Customer Experience Representative**

    Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve todays training problems, and the dedication to provide the best ongoing service and support in the industry We are the best of the best. You should check out our YouTube page see the amazing stuff were doing

    A pretty cool industry where you will get to work with and interact with some very unique and cool customers.

    Competitive wages.

    A chance to grow in a positive working environment with an outstanding team and make a difference

    Outstanding Benefits-We offer benefits to fit everyones budget All full-time employees have access to Health Benefits, Telehealth, Matching 401k, Tuition Reimbursement, PTO, and Paid Holidays.

    Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

    Under the direction of the Customer Experience Lead, the primary responsibility of the Customer Experience Representative is to ensure the retention of profitable customers by actively listen to customers, being empathetic towards their problems, and being efficient in providing value added solutions.

    **Some of your day to day tasks:**

    Interacts with customers, company sales team, and service representatives before and/or after a sale, via telephone, email, and other platforms.

    Responds to customer inquiries and resolves ordering, scheduling, shipping, or invoicing problems

    Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience into decisions on processes, products, and service offerings

    1-2 years customer service experience, preferably in a call center environment.

    Excellent communication skills are essential

    Must have a problem solving and continuous improvement mindset

    Consistent and punctual attendance is required

    Action Target proudly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Come as you are

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