- Triage, manage and resolve high-level technical issues in a timely manner across various platforms
- Identify trends and escalate unresolved issues to the appropriate internal teams
- Manage the ticketing system, ensuring ticket completeness and resolution
- Document solutions and SOPs in the knowledge base, provide internal communication around resolutions
- Develop and implement strategies to continuously improve technical support processes
- Work directly with senior management to provide feedback and drive product development
- Implement and monitor performance metrics associated with technical issues
- Report on technical escalations and resolutions to stakeholders
-
Corporate Support Analyst
2 weeks ago
Pierce Greenville, United States PermanentRespond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicator · Provide rapid and customer focused support as ...
-
Field Service Engineer
4 weeks ago
Abbott Laboratories Greenville, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Director of Asset Management
1 week ago
The Greenville Housing Authority Greenville, United StatesPOSITION SUMMARYUnder the direction of the Chief Executive Officer, the Director of Asset Management oversees theday-to- day operations of the TGHA Managed Real Estate Portfolio by implementing policies,procedures and practices to enable each property to meet budgeted financial g ...
-
Overnight Manager
6 days ago
Royal Farms Greenville, United States: · The Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasiona ...
-
Lead Cost Engineer
3 weeks ago
Hyster-Yale Group Greenville, United StatesHyster-Yale Group · Lead Cost Engineer · Greenville , · North Carolina · Apply Now · Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented · Lead Cost Engineer · at our Greenville ...
-
Product Support Solutions Engineer I
1 week ago
Hyster-Yale Group Greenville, United StatesJob Title · Product Support Solutions Engineer I · Job Family · Job Description · What starts with YOU , moves the world · Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Prod ...
-
Head of Finance
1 week ago
Food Management Search Greenville, NC, United StatesFINANCE MANAGER · Description of Responsibilities · The Finance Manager is responsible for managing the day-to-day accounting functions and financial transactions of the pharmacy. · Reporting Relationship · President · Scope of Supervision · Finance Assistant · Responsibil ...
-
HR Service Representative I
1 week ago
Vidant Health Greenville, United StatesJob Description · ECU Health · About ECU Health Medical Center · ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at Ea ...
-
Construction Manager
1 week ago
MasTec Greenville, United StatesOverview · At MasTec Communications Group we build for the future. Yours and ours. · As a Construction Manager, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provi ...
-
Director of Quality Assurance
3 weeks ago
GROVER GAMING Greenville, United StatesJob Description · Job DescriptionJob Title: Director of Quality Assurance · Department: Quality Assurance · Location: Greenville, NC · Reports To: Senior Director of Product Development · Status: Exempt · WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina ...
-
Construction Manager
1 week ago
MasTec Network Solutions Greenville, United StatesOverview: · At MasTec Communications Group we build for the future. Yours and ours. · As a Construction Manager, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us prov ...
-
director of care management
3 weeks ago
Port Health Services Greenville, United StatesJob Description · Job DescriptionPORT Health's mission is to improve the lives, health and well-being of individuals and families dealing with substance use and mental health disorders. We are seeking a compassionate, caring, and dedicated Director to join our collaborative, mult ...
-
Field Service Technician
2 days ago
Attindas - US Greenville, United States· Position at Attindas - US · Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands includ ...
-
Laboratory Team Leader, Analytical Services
1 week ago
Mayne Pharma Group Ltd Greenville, United States**Description** · **Position Overview** · This position leads laboratory personnel in daily activities providing coaching and feedback to team members. This role provides laboratory support for internal business units and external client pre-commercial and commercial processes ...
-
IT Project Manager
2 days ago
NTT DATA Greenville, United StatesIT Project Manager - Infrastructure M&A | · 100% REMOTE · 6+ Months Duration / Renewal · W2 or C2C · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-t ...
-
Manufacturing Team Leader
1 week ago
Catalent Inc Greenville, United StatesManufacturing Team LeaderPosition SummaryCatalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide.Catalent's Greenville, N.C. facility specializes in end- ...
-
Teller I
2 days ago
FIRST FLIGHT FEDERAL CU Greenville, United StatesJob Description · Job DescriptionSUMMARY: First Flight's mission is to help our members achieve financial success. The role of Teller I at First Flight is critical to the company mission as the teller will accurately and efficiently process member transactions while providing top ...
-
Information Technology Support Engineer
4 weeks ago
Palmetto Technoloy Group Greenville, United StatesEssential Duties and Responsibilities: · The Quick Fix Engineers purpose is to be the first connection to PTG for our customers needs. A successful quick fix engineer will answer phone calls quickly, perform consistent and thorough technical triage, solve MSP and CSP customer IT ...
-
Information Technology Support Engineer
3 weeks ago
Palmetto Technoloy Group Greenville, United StatesEssential Duties and Responsibilities: The Quick Fix Engineer's purpose is to be the first connection to PTG for our customer's needs. A successful quick fix engineer will answer phone calls quickly, perform consistent and thorough technical triage, solve MSP and CSP customer IT ...
-
Product Support Solutions Engineer I/II
4 weeks ago
Hyster-Yale Materials Handling Greenville, United StatesJob Title · Product Support Solutions Engineer I/II · Job Family · Job Description · What starts with YOU, moves the world · Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Pr ...
Technical Escalations Manager - Greenville, United States - LifeMD
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare.
Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men's and women's health, allergy & asthma, and dermatology.
The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center.
LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.About the role
LifeMD is seeking a dedicated and experienced Technical Support Escalations Manager to join our team.
In this role, you will be responsible for providing technical assistance to our providers, employees, and customers as well as triaging high-level technical issues, ensuring they are handled effectively.
To succeed in this role, you should have a problem-solving attitude along with the ability to work independently or as part of a team.
Responsibilities