Corporate Support Analyst - Greenville, United States - Pierce

Pierce Greenville, United States

2 days ago

Permanent

Description

Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicator
Provide rapid and customer focused support as required by goals
Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person.)
Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations. This includes logistical work between corporate departments as well as the maintenance of the hardware inventory system
Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate. Ability to create automations or create efficiencies will be critical for this role
Stay ahead of industry trends and new and improved processes and systems
Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
Proactively identify and help solve inefficiencies within the work environment
Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
Ability to work with systems administrators, network engineers, and other IT Corporate support analysts located in the store support center in call center by phone to quickly resolve IT problems requiring escalation
You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
Superior customer support and ability to work with a diverse group of personalities
Requires onsite regular business hours attendance. This is not a remote role

Requirements

Bachelor's degree preferred, preferably in an IT or Systems Administration discipline from an accredited four-year college or university or equivalent experience.

Previous experience within wireless retail, technical services, telecom, or similar technology preferred
Proven ability to work autonomously, identifying problems, and solving independently
Ability to work after hours and on weekends
Previous experience with Meraki a plus

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