Lead Unified Communications Infrastructure Specialist - Palo Alto, United States - Zayo Group

Zayo Group Palo Alto, United States

3 weeks ago

Description

Lead Unified Communications Infrastructure Specialist page is loaded Lead Unified Communications Infrastructure Specialist Apply locations Canada United States time type Full time posted on Posted 2 Days Ago job requisition id R Company DescriptionZayo provides mission-critical bandwidth to the worlds most impactful companies, fueling the innovations that are transforming our society.

Zayos 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayos communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Lead Unified Communications Infrastructure Specialist is expected to ensure the compliance of the team with the logical structures and formalized business processes created by senior management to operate the day-to-day business of the company.

These structures consider the business goals of the organization, industry best practices, and professional development for employees.

Our Lead Unified Communications Infrastructure Specialist role is technical in nature and will involve actively participating in delivering customer activations and implementations.

Success in this role requires strong technical abilities, leadership skills and experience assessing risk and impact to enterprise production systems.

As a lead contributor in this role, one must be an effective cross-collaborative partner and be able to help drive initiatives throughout the organization.

The Lead Unified Communications Infrastructure Specialist provides technical support to Allstreams managed UC / HCS / Meraki / LAN / WLAN customers.

Accordingly, this position requires solid technical skills with Cisco technologies and the Allstream HCS infrastructure, as an SME for Cisco Unified Communications products, LAN, WLAN, and Meraki for managed customers.

This also requires developing the procedure documents for the HCS network infrastructure with respect to creating new hosted clients which involves the configuration of VRF on 7K,5K, CUBE-SP, Firewall Context, and creation of VMs for UC apps and installation.

This position is part of our Managed Edge Service Delivery team and reports to our Service Delivery Operations Director.

Qualifications/Desired Skills:

Strong knowledge of Cisco CUCM, CUC, IM&P, CER, CUEAC, Expressway, and the entire suite of UC applicationsIn-depth knowledge of Cisco Call Center platform UCCX, CUIC, Finesses, Social Miner, Outbound Dialer, Scripting, UCCESkills on HCS (Hosted Cloud Service), CUCDM (Domain Manager), VCenter, HCMF, PLM, and Cisco Jabber, WebEx Suite, Video Control Server (VCS), TMS, Call Recording Application Calabrio, Telstar, Verint, VOSSStrong fundamentals of IP and VoIP protocols such as H232, MGCP, SIP, SCCP, RTP, CRTP, TCP, UDP, DHCP, FTP, TFTP, etcFamiliarity with cloud automation, PaaS, Software Defined Storage/Networking, fabric-based infrastructureDeep Knowledge of Hypervisor blade environment (HP, Cisco)5+ years in-depth experience with VMWare (ESXI, vCenter, VMWare Switching, etc.)

5+ years in-depth experience with mass storage providers (such as: Nimble, NetApp, EMC)

Microsoft Windows Server (Server 2019 and earlier)Microsoft Exchange and Office 365 is a mustDeep knowledge of Cisco UCS configurations and best practicesHighly competent in Windows/Unix/Linux operating systems and domain servicesDeep understanding of networking protocols and working knowledge of network design/management.

Working knowledge of Routing and Switching based a strong foundation of the fundamentalsExperience configuring and maintaining Load balancers and Firewalls (such as F5, Palo Alto, Cisco ASA)Must be highly analytical and detailed in planning, execution, and documentation of workThe ability to handle stressful situations, tight deadlines, and demanding initiativesExperience leading and operating in a high uptime service delivery environmentAbility and discipline to work and succeed in a fast pace and organizationally complex environment, to effectively adapt to rapidly changing technology, and to lead DevOps initiativesDemonstrated record in leading and following service disciplines through teamworkBase Salary Range: 80, ,000 CAD commensurate with experienceBase Salary Range US: $78,000 - $101,000 USD commensurate with experience#LI-CC1About Us Are You Ready to Think Big? At Zayo, were ambitious and authentic.

Teamwork is how we get things done, whether its our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture.

Our employees are driven and committed, with many options to connect and engage in our inclusive environment.
Welcome Zayo is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.

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