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    Customer Service And Sales Support Representative - Concord, United States - Samra Organization

    Samra Organization
    Samra Organization Concord, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated self-starter with excellent communication skills, we want to hear from you

    Key Responsibilities:

    Customer Engagement: Interact with customers via phone, email, chat, and other digital channels in a friendly, professional, and helpful manner.

    Sales and Upselling: Promote products and services, identify upselling opportunities, and meet or exceed sales targets.

    Problem Solving: Resolve customer inquiries, complaints, and issues promptly and effectively.

    Product Knowledge: Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.

    Documentation: Accurately document customer interactions and maintain records of sales, inquiries, and issues.

    Team Collaboration: Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.

    Compliance: Ensure that all interactions and sales adhere to company policies and industry regulations.

    Qualifications:

    High school diploma or equivalent (Associate or Bachelor's degree a plus).
    Previous experience in customer service and sales is preferred but not required.
    Excellent communication and interpersonal skills.
    Ability to work independently and be self-motivated.
    Basic computer skills and familiarity with CRM software (training will be provided).
    Reliable high-speed internet connection and a quiet workspace.

    Benefits:

    Competitive wages with bonus opportunities.
    Flexible work hours and work-from-home arrangement.
    Ongoing training and professional development opportunities.
    Leadership opportunities available to those who qualify.
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