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Wakefield

    Learning Management System Coordinator - Wakefield, United States - Virtual, Inc.

    Virtual, Inc.
    Virtual, Inc. Wakefield, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    JOB TITLE: Learning Management System Coordinator

    DEPARTMENT: EDGE team

    SUPERVISOR: NACNS Board

    POSITION CLASSIFICATION: 1099 Contractor


    ABOUT NACNS

    The National Association of Clinical Nurse Specialists (NACNS) serves as the national authority on clinical nurse specialists (CNS) practice, education, and research regardless of specialty. NACNS strives to increase the global visibility and influence of CNSs as Advanced Practice Registered Nurses (APRNs). NACNS provides a forum for CNSs to advance nursing knowledge and clinical inquiry, share resources, and discuss current issues to improve healthcare outcomes.


    GENERAL JOB DESCRIPTION

    The Learning Management System Coordinator is responsible for system design, online optimization, technical management, and day-to-day support of NACNS's learning management system. The LMS Coordinator provides user support in the investigation, analysis, and resolution of technical problems/issues. The LMS coordinator will be responsible for developing solutions for identified technological problems to ensure accessibility to online material by end users.

    MAJOR DUTIES AND RESPONSIBILITES

    1. Oversee day-to-day operation of the learning management system (LMS), monitoring system performance, utilization, and system configurations to ensure uninterrupted operations and access for end users

    2. Identify, diagnose, and resolve technical problems related to the LMS, including error messages, login difficulties, integration problems, and other system issues affecting end users. Provide support via phone and/or email to end users. Implement effective and highly responsive remediation efforts and/or solutions to end-user technical problems. Escalate advanced technical issues to the software vendor and follow up on forwarded cases to full resolution

    3. Create new course shells and maintain existing shells to ensure proper functionality, user accounts, access, roles, and user privileges

    4. Collaborate with the software vendor to plan, test, implement, and support system design changes, modifications, and updates. Coordinate LMS integrations with external systems

    5. Collaborate with the co-chairs of the Professional Development Committee (PDC) & Continuing Education Committee (CEC) and assigned Board Liaison

    6. Develop and post up-to-date resource guides for end users

    7. Make recommendations to the Board regarding technology changes based on developments in field and operational needs


    MINOR DUTIES AND RESPONSIBILITIES

    1. Develop & refine Board report demonstrating completed work, work yet to be completed and challenges

    2. Establish clear, timely communication strategies with the Board Liaison and co-chairs of the Professional Development & Continuing Education Committee to ensure delineation of role and responsibilities


    QUALIFICATIONS FOR THE JOB

    Education: Minimum Bachelor's degree in instructional design and technology, education media design, or other related field.

    Experience: Minimum of 2 years of related experience in online learning management platforms

    Other:

    1. Knowledge of LMS and instructional courseware used in online course delivery

    2. Knowledge of current technology and learning principles used in online learning

    3. Knowledge of operating systems, application design, and system analysis

    4. Able to configure a LMS to support online course delivery

    5. Able to exercise discretion and independent judgment within scope of delegated authority

    6. Able and willingness to work independently, with limited supervision

    7. Able to take initiative in providing technical support and high levels of customer service

    8. Able to research and resolve technical problems

    9. Able to establish and maintain cooperative and effective working relationships with others

    10. Able to interpret, apply, and explain rules, regulations, policies, and procedures with tact

    11. Skilled at communicating, verbally and in writing, technical information in terms understandable to non-technical end users

    12. Skilled at analyzing and troubleshooting software and hardware user problems


    KEY COMPETENCIES

    People, computer & analytical skills

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