Reservations Supervisor - Washington, United States - The Inn at Little Washington

The Inn at Little Washington
The Inn at Little Washington
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world.

There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.


Why join our team:


We offer:

  • Health, vision and dental insurance (full time employees)
  • Paid time off (Full time employees)
  • 401(k) retirement plan with match
  • Onthejob training
  • Employee education allowance
  • Advancement potential
  • Flexible schedules
  • Employee appreciation events
  • Complimentary uniforms
  • Delicious "family" meals daily prepared by the chefs
  • Referral bonuses
  • Competitive pay

SUMMARY:

This position reports to the Reservations Manager.

The Reservations Supervisor is responsible for the successful operation of the Inn's Reservations department including the hiring, training, scheduling and management of reservations agents, and ensuring maximum possible revenue.

Key to the role is ensuring that all Reservations-Guest interactions meet or exceed Forbes 5-Star and AAA 5-Diamond standards.


ESSENTIAL FUNCTIONS

  • Assist the Reservations Manager in overseeing daily operations of Reservations Department, including assigning and monitoring tasks.
  • Ensure that Reservations Team is delivering guest service in accordance with Forbes 5Star, Triple A 5Diamond, and Michelin 3Star standards.
  • Hire and train new Reservations Agents.
  • Manage departmental scheduling, supply ordering, and labor costs.
  • Take overflow calls when necessary.
  • Initiate policies to improve collaboration between the Reservations team and key departments within the property to the enable the Inn to deliver exceptional guest experiences.
  • Work closely with the Sales and E-Commerce team to create eNewsletters, hotel packages, and other marketing venues.
  • Update and manage inventory restrictions and allotments for all venues.
  • Regularly review website content for accuracy and contribute to content as needed.
  • Assist in the implementation and ongoing management of the Inn's new dining room reservation software.
  • Complete projects and tasks assigned by the Reservations Manager
  • Create and distribute Daily Report.
  • Implement professional growth guidelines for Reservations Agents.
  • Ensure all Reservations team members are adequately uniformed and meeting the Inn's grooming standards.
  • Explore and expand options for local activities to provide guests of the Inn with leisure activity options.
  • Ensuring the office space is kept neat, orderly, dusted and regularly vacuumed by the Reservations team.
  • Attend meetings as invited by Reservations Manager, Director of Hotel Operations, Director of Finance, and General Manager.
  • Consistently serve as an ambassador to The Inn at Little Washington in all interactions.

QUALIFICATIONS

Required

  • Must possess excellent analytical, communication, organizational, and time management skills, and must have the ability to prioritize work.
  • Bachelor's degree, preferably in Hotel Management or Business Management.
  • A minimum of 1 years experience in a management or supervisory position.
  • A minimum of 1 years experience in guest service, preferably in a luxury property.
  • Computer proficiency, preferably in Excel, Microsoft Word, Google
  • Excellent spoken and written English.
  • Demonstrated track record of strong attention to detail and excellent communication skills.

Desirable

  • Ability to communicate in a language other than English, preferable Spanish, or French.

SKILLS

Required

  • Strong interpersonal and communications skills, both verbal and written and the ability to work well with coworkers and the public.
  • Ability to present clear, concise and meaningful information to Owner, Guests, Executives, Managers and Team Members.
  • Ability to coach and mentor assistant Managers and line staff.
  • Ability to analyze, interpret and understand financial data.
  • Ability to solve practical and complex problems.
  • Ability to compute mathematical calculations.
  • Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
  • Ability to promote positive relations with guests and staff.
  • Ability to remain calm, courteous and helpful.
  • Ability to think clearly and quickly.
  • Ability to prioritize, organize and followup.
  • Ability to maintain confidentiality of all guests and Inn information.
  • Ability to work cohesively with other departments.

TRAVEL REQUIRMENTS

  • Periodic need to use personal vehicle to attend offsite meetings, visit suppliers/vendors, or research local resorts and restaurants.

PHYSICAL DEMANDS

  • Frequent or occasional need to perform the following physical activities: reachi
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