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    Hotel Front Desk/Night Auditor - Charleston, United States - McKibbon Hospitality

    McKibbon Hospitality
    McKibbon Hospitality Charleston, United States

    1 week ago

    Default job background
    Description
    This position does include 2 overnight/night audit shifts (11PM-7AM)

    What Makes a McKibbon Front Desk Agent?

    The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

    A Day in the Life:
    • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
    • You will maintain positive guest relations at all times.
    • You will resolve guest complaints and ensure guest satisfaction.
    • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
    • You will process all guest check-ins, and verify registration information with the guest.
    • You will handle overbooked or 'walked' guests.
    • You will accept and record wake-up call requests.
    • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
    • You will resolve discrepancies on the room status report with housekeeping.
    • You will train with and learn Food and Beverage operations to fill in as needed.
    Requirements:
    • Previous experience working as a front desk agent or in a similar role
    • A high school diploma or equivalent vocational training certificate
    • Experience working at a hotel establishment (highly desired)
    • Proficiency with computers
    • Basic math skills
    • The ability to provide excellent customer service and maintain a professional demeanor at all times
    • The ability to input and access information in the property management system and/or points-of-sale system
    Ideal Skills & Qualities:
    • Great verbal and written communication skills
    • The ability to create a fun and supportive working environment
    Perks & Benefits Beyond the Basics:

    We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:

    Physical & Mental Wellness:
    • Full Time Associates:
    • Comprehensive benefits package including medical, dental, and vision
    • Life insurance
    • Short- and long-term disability
    • Paid time off and holidays
    • Wellbeats APP to support physical and mental wellness
    Financial & Occupational Wellness:
    • Competitive Compensation with incentives
    • Associate referral program
    • Brand and company training classes, workshops and conferences for career growth and development
    • Full Time Associates:
    • 401K Savings Plan with matching funds
    • Tuition reimbursement
    Personal Wellness:
    • Fundraising matching funds program
    • Volunteer opportunities
    • 24/7 chaplain services
    • Exclusive hotel rate discounts
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