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    Relief Night Auditor/Front Desk Agent - Charleston, United States - Auro Hotels

    Auro Hotels
    Auro Hotels Charleston, United States

    4 weeks ago

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    Description

    ** Relief Night Auditor/Front Desk Agent**

    **Job Category****:** Front Office **Requisition Number****:** RELIE02108 Showing 1 location **Job Details**

    **Description**

    **Job Purpose**

    The Beautiful Courtyard by Marriott Charleston Waterfront is seeking a dedicated Relief Night Auditor/Front Desk Agent. You must be able to work Friday/Saturday audit shift and flexible to work weekdays based on business demand. The purpose of the Night Auditor/Front Desk Agent is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift and occasionally a first and second shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels standards.

    **Essential Job Functions**

    Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.

    Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.

    Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standards designated time.

    Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.

    Completes all credit card transmittals, direct bills, and no show billings for the day.

    Prepares all daily, monthly and yearly reports required by the property.

    Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.

    Receives and processes telephone and walk?in reservations accurately ensuring guest satisfaction.

    Professionally and competently operates the telephone system according AURO Hotels and Brand standards

    Acts as manager on duty in the absence of the General Manager.

    Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.

    Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.

    Responsible for check?in, checkout, selling skills, computer operation, telephones, tasks at the front desk.

    **Experience/Education**

    College degree preferred; High School Diploma and/or 2?3 years experience or equivalent combination of education and experience required. Preferably Marriott experience.

    *Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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