- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
- Follow established key control policy.
- Ensures that yourself as a guest facing employee are well presented (uniforms, personal hygiene etc.
- Ensure proper credit policies are followed and verify credit limit report.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
- Answer questions regarding and/or make arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein.
- Process and notify guests of receipt of facsimiles, mail and messages. Assist guests in the sending of facsimiles, mail and messages.
-
Front Desk Concierge
1 week ago
Wentworth Mansion Charleston, United StatesThe Wentworth Mansion is seeking a full time employee for the Front Desk Concierge position. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxur ...
-
Front Desk Concierge
1 week ago
John Rutledge House Inn Charleston, United StatesWith an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, the John Rutledge House Inn is proud to represent the city of Charleston. We invite you to meet our talented team and discover the true meaning of Southern h ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesAimbridge Hospitality - The Lindy Renaissance Charleston [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for inform ...
-
Front Desk Agent
1 week ago
PSG Global Solutions Charleston, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Cambria Riverview - Charleston Charleston, United StatesRaines Co. - Your Future is Now · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medical/Dental/Vision benefits, a generous PTO program, points ba ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
5 days ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 days ago
Comfort Inn Charleston Downtown Charleston, United StatesJob Description · Job DescriptionFront Desk Agent · Overview · The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
La Quinta Charleston - Riverview Charleston, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
-
Front Desk Agent
5 days ago
Pyramid Global Hospitality Charleston, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Front Desk Agent
2 days ago
Cambria Riverview - Charleston Charleston, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Starting at $16.00 per hour · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medi ...
-
Front Desk Agent
1 week ago
La Quinta Charleston - Riverview Charleston, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
-
Front Desk Agent
1 week ago
Shaner Hotel Group Charleston, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling ...
-
Front Desk Agent
1 day ago
Shaner Hotels Charleston, United StatesABOUT THE TEAM · Shaner has an amazing opportunity at our Holiday Inn Express Charleston-Civic Center located in the beautiful riverfront capital of Charleston, West Virginia. We offer 195 rooms that feature our signature "great night's sleep" mattresses, plush pillows, high-spee ...
Front Desk Agent/Concierge - Charleston, United States - Spectator Hotel
1 week ago
Description
SUMMARY: The Front Desk Agent/Concierge is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service as well as offer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); and six months to one year related experience and/or training.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS and ABILITIES:
Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.