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    IT Support Technician - Salt Lake City, United States - R.S. Hughes

    R.S. Hughes
    R.S. Hughes Salt Lake City, United States

    2 weeks ago

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    Description

    Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

    Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 50 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

    In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team

    Position Description

    The IT Support Technician (Bilingual), fluent in both Spanish and English, manages and is responsible for providing technical support and guidance to end-users in both the US, Mexico, and Costa Rica on a variety of IT issues, as well as maintaining and troubleshooting the organization's IT systems and infrastructure. This role requires not only a strong technical background but also excellent communication skills in both languages, along with a customer service-oriented mindset. This role is expected to adhere to all company policies and safety protocols.

    Key Competencies Required to be Successful as a Systems Administrator

    • Provide first-level technical support to end-users for a range of IT issues, including hardware, software, and network problems, effectively communicating in both Spanish and English.
    • Diagnose and troubleshoot technical issues and escalate more complex problems to appropriate IT staff, ensuring clear communication in both languages.
    • Manage user accounts and access permissions in various systems, such as email, file servers, and applications, facilitating bilingual communication as needed.
    • Install, configure, and maintain hardware and software systems, including servers, desktops, laptops, printers, and other peripherals, ensuring bilingual documentation and communication.
    • Monitor and maintain the organization's IT infrastructure, including network connectivity, backups, and security systems, providing bilingual support and updates.
    • Respond to and resolve IT service requests in a timely and professional manner, offering bilingual assistance and solutions.
    • Document and maintain IT procedures and processes, as well as keep up-to-date inventory of hardware and software assets, ensuring bilingual documentation and communication.
    • Participate in IT projects and initiatives and assist in implementing new technologies and systems, contributing bilingual expertise and communication.
    • Communicate effectively with end-users, colleagues, and management on technical issues and project updates in both Spanish and English, facilitating bilingual collaboration and understanding.
    • Provide IT training and support to end-users on new and existing systems and applications, offering bilingual guidance and assistance.
    • Other job duties as assigned.
    Financial Responsibility
    • Ensures access to the appropriate systems are accurate and according to Job Descriptions.
    • Ensures equipment is accounted for, purchased, and disposed of according to company policy.
    • Provides hardware and software quotes for computing equipment, peripherals and software including, but not limited to, laptops, desktops, printers, scanners, phones, power, and cabling.
    Education/Certification/Licenses
    • Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience (Required)
    • 2 or more years of experience in bilingual (English/Spanish) IT Helpdesk or System Administration roles (Required)
    • Relevant certifications (e.g., CompTIA A+, Network+, Security+) (Strongly Preferred)
    Skills That Will Make You Successful
    • Strong technical knowledge of hardware, software, and network systems, including Windows MacOS, Microsoft Office 365 Suite, Active Directory, Azure Active Directory, Exchange Online, and VPNs.
    • Excellent troubleshooting skills and ability to diagnose and resolve technical issues.
    • Strong customer service skills and ability to communicate technical concepts to non-technical users.
    • Ability to work independently and collaboratively in a team environment.
    • Proficient with network switching and routing.
    • Proficient understanding of scripting languages (PowerShell, Batch, Bash, etc.).
    • Demonstrated administrative rights functionality on most corporate including
      • ERP (SXe, CSD)
      • Billing
      • Active Directory
      • Office 365 & Azure Active Directory
      • Ninja RMM
      • Financial
      • Test, Development, QA and Staging
      • Web Admin
      • Database
      • Sales CRM
    Additional Skills That Are Preferred
    • Familiarity with ITIL best practices and service management tools
    • O365, Azure and AWS experience
    • VOIP, Telephone and Data Circuits experience
    • Experience with enterprise endpoint management solutions (Intune, SCCM and RMM)
    Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.
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