Jobs
>
South Jordan

    Technician, Technology Support Operations - South Jordan, United States - Merrick Bank

    Merrick Bank
    Merrick Bank South Jordan, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionMerrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick

    We're seeking a motivated Help Desk Support Technician (Level 1) to join our IT support team. In this role, you'll play a crucial role in supporting our customers, addressing their technical issues with efficiency and professionalism. Your proficiency in Windows systems and software applications will empower you to troubleshoot problems effectively, offer clear guidance, and ensure timely resolution. Your commitment to delivering excellent customer service and your agility in tackling new challenges will be invaluable assets to our team. Come aboard and be a valued member of our dynamic support team today.

    Essential Functions:

    • Act as first and second point of contact with users while maintaining a professional and helpful attitude with all users and at all times.
    • Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, mobile devices, and software applications.
    • Escalate complex issues to the appropriate support teams or higher-level technicians while ensuring timely resolution and follow-up with end-users.
    • Accurately document all support interactions, including issue details, troubleshooting steps, and resolutions, in the ticketing system.
    • Provide guidance and basic training to end-users on using various hardware and software systems effectively.
    • Assist with the setup, configuration, and deployment of desktops, laptops, peripherals, and software applications.
    • Perform routine maintenance tasks, such as software updates, patches, and antivirus scans, to ensure system security and performance.
    • Manage user accounts, permissions, and access rights in accordance with company policies and procedures.
    • Stay updated on the latest technology trends, troubleshooting techniques, and best practices to continuously improve technical skills and knowledge.

    Education and Experience:

    • Education: High school diploma or equivalent; additional technical certifications or training is a plus.
    • Experience: 2-4 years of experience in a technical support role or customer service environment.
    • Technical Skills: Proficiency in troubleshooting common hardware and software issues, including Windows and/or macOS operating systems, Microsoft Office Suite, email clients, and network connectivity.
    • Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information to non-technical users clearly and effectively.
    • Customer Focus: Strong customer service orientation with a patient and empathetic approach to handling end-user inquiries and issues.
    • Problem-Solving: Analytical mindset with the ability to identify root causes of technical problems and implement effective solutions.
    • Team Player: Collaborative attitude with the ability to work independently as well as part of a team in a fast-paced environment.
    • Adaptability: Flexibility to adapt to changing priorities and multitask effectively while maintaining attention to detail.
    • Professionalism: Professional demeanor with a commitment to confidentiality, integrity, and ethical conduct in handling sensitive information and interactions with end-users.
    • Proficiency with the following technologies is a plus:
      • PowerShell
      • Office365
      • AzureAD/EntraID
      • Intune
      • ServiceNow

    Summary of Qualifications:

    • Excellent communication and interpersonal skills to provide exceptional customer service.
    • Proficiency in Windows operating systems and a wide range of software applications, including Microsoft M365.
    • Skilled troubleshooter with the ability to diagnose and resolve complex technical issues.
    • Strong understanding of client-side computing concepts, including networking and security.
    • Demonstrates innovative problem-solving abilities to develop creative solutions for users.
    • Adherence to best practices to ensure compliance with regulations and internal security policies.
    • Time management and prioritization skills to manage multiple tasks and meet deadlines.
    • Detail-oriented with a willingness to learn new technologies and processes.
    • Ability to work independently and collaboratively.
    • Proficient in basic report and correspondence creation and analysis.

    Work Environment/Physical Demands:

    • Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time
    • Some stress may occur
    • Travel is not generally required
    • This position reports typically reports to a supervisor or manager and supervises no one

    Join Our Team: If you are passionate about technology and enjoy helping others with their technical challenges, we invite you to apply for the HelpDesk Level 1 Technician position. This is an exciting opportunity to be part of a dynamic team dedicated to providing exceptional technical support and driving customer satisfaction. Apply now and embark on a rewarding career journey with us

    We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.

    We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including drug testing and employment/personal references.

    Apply Now
  • Merrick Bank

    Desktop Support Technician, Technology Support Operations

    1 week ago

    Merrick Bank South Jordan, United States

    Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 ye ...

  • FusionTech

    Internship in the field of Employer Branding

    2 weeks ago

    FusionTech South Salt Lake, United States InternshipSHIP

    The Human Resources department is responsible for personnel work at Schwarz Dienstleistung KG. They provide comprehensive support and advice to all departments in implementing operational and strategic personnel management issues, from recruiting and hiring suitable employees, to ...

  • Unicity

    Operations Support Specialist

    3 days ago

    Unicity Orem, United States

    **Operations Support Specialist** · 590 Packaging and Manufacturing Orem, Utah Minimum Experience **Mid-level** Compensation **$20-25 per hour DOE** Unicity is a direct to consumer nutrition company doing business globally in more than fifty countries. We provide world-class hea ...

  • Horizon Technologies

    Warehouse worker/warehouse assistant

    2 weeks ago

    Horizon Technologies Jordan, United States

    About Hoffmann-Motion GmbH: · Every day, our elevator and escalator systems support countless people in reaching their destination safely and comfortably – and we have been doing so for over 30 years. · The heart of our work is to meet the requirements of our customers in an in ...

  • The Church of Jesus Christ of Latter-day Saints

    Employment Services Operations Support Manager

    3 weeks ago

    The Church of Jesus Christ of Latter-day Saints Salt Lake City, United States Full time

    As the Employment Services Operations Support Manager, you will work with the Headquarters team to set direction and strategy, while also working directly with the field teams to meet their unique employment needs. In many instances, you will serve as the link between field emplo ...

  • Pattern

    Customer Support and Operations Specialist

    1 day ago

    Pattern Lehi, United States

    Job Description: · Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list ...

  • Pattern

    Customer Support and Operations Specialist

    3 weeks ago

    Pattern Lehi, United States

    Job Description: · Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list ...

  • CareNow

    Multi-Tech Limited Medical Radiology Technician

    2 weeks ago

    CareNow South Jordan, United States UCC

    Description · This position is incentive eligible. · Introduction · Do you have the career opportunities as a(an) Multi-Tech Limited Medical Radiology Technician you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the na ...

  • PrincePerelson and Associates

    Administrative Assistant

    2 weeks ago

    PrincePerelson and Associates South Jordan, United States

    Administrative Assistant · $20.00/hr. · Monday- Friday 8:00 am to 5:00 pm · South Jordan, UT · Are you passionate about contributing to the future of healthcare education? We are seeking a skilled and enthusiastic Administrative Assistant to play a pivotal role in our vibrant aca ...

  • HCA Healthcare

    X-ray Tech

    2 weeks ago

    HCA Healthcare South Jordan, United States Full time

    Description · This position is incentive eligible. · Introduction · Do you want to join an organization that invests in you as a(an) X-ray Tech - LPRT? At CareNow, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members ...

  • Burger King

    Hourly Shift Supervisor

    1 week ago

    Burger King South Jordan, United States Full time

    The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The SS supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations duri ...

  • Cafe Rio Mexican Grill

    Delivery Driver

    3 weeks ago

    Cafe Rio Mexican Grill South Jordan, United States Part time, Full time, Seasonal

    Our Tipped Delivery Drivers are responsible fordelivering Cafe Rio's one of a kind catering orders to events like meetings,birthday parties, weddings, and much more Drivers will support in therestaurant with order preparation and packaging then will deliver and set-up atcustomer ...

  • White Cap

    Operations Leader Trainee

    1 week ago

    White Cap South Salt Lake, United States Full time

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, ...

  • Executech

    Administrative Assistant

    1 week ago

    Executech South Jordan, United States Full time

    Summary · : · As the Administrative Assistant, you're responsible for overseeing the daily operations of an office and its various departments. Duties include, but are not limited to, assisting and communicating with department heads and relaying important information. This role ...

  • Cricut

    Revenue Compliance Analyst

    3 weeks ago

    Cricut South Jordan, United States Full time

    Job Description · Please Read: This is an accounting & finance role with required experience in accounting, revenue recognition and a degree in finance and/or accounting or the equivalent experience. This is not a data analysis or statistical analysis role. · This position is k ...

  • GPS Capital Markets, LLC

    Office Administrator

    3 weeks ago

    GPS Capital Markets, LLC South Jordan, United States

    Office Administrator · About GPS Capital Markets: · GPS Capital Markets provides corporate foreign exchange services that help companies manage their foreign currency risks and execute foreign currency transactions. Leveraging a team rich in international banking from the world's ...

  • Torus, Inc.

    Production Engineer

    7 hours ago

    Torus, Inc. South Salt Lake, United States

    Production Engineer · Job Details · Location: South Salt LakeSchedule + FLSA: Full Time + Salary · About Torus · At Torus, our mission is to empower individuals and communities to become their own renewable energy provider. Torus accelerates the transition from fossil fuel to hyb ...

  • On-Demand Talent Management

    UX Designer

    3 days ago

    On-Demand Talent Management South Jordan, United States Full time

    THE JOB · The User Experience Designer works collaboratively with UX, Product Management, and Technology delivery teams to design the next generation of desktop and mobile applications across web, iOS, and Android platforms. This individual draws from a deep understanding of des ...

  • Embassy Suites South Jordan Salt Lake City

    Executive Chef

    3 weeks ago

    Embassy Suites South Jordan Salt Lake City South Jordan, United States

    Overview: · Opportunity: Executive Chef · Manage the kitchen operations in accordance with established guest service, food quality and sustainability standards. · Your Growth Path · Director of Food & Beverage Regional Director of Food & Beverage · Your Focus · Interview, s ...

  • CardWorks Servicing, LLC

    Sr. Internal Auditor

    3 weeks ago

    CardWorks Servicing, LLC South Jordan, United States

    Sr. Internal Auditor (IT), Internal Audit · Friday, March 8, 2024CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across ...