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Customer Support Representative - Portland, United States - R.S. Hughes
Description
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company.We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.
Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies.With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.
In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits.If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S.
Hughes Company, Inc. teamPosition Description
The Customer Support Representative will be responsible for handling a high-volume of phone inquiries from R.S. Hughes customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics.
This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.
Making what matters work at RS Hughes takes the passion of every employee around the nation. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. This role is expected to adhere to all company policies and safety protocols.Key Competencies Required to be Successful as a Customer Support Representative
Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests
Solve customer problems and find best possible solutions
Help customers navigate RS Hughes' website and place orders online
Handle complaints within established guidelines and initiate appropriate follow-up and response
Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival
Assist customers with returned goods; write up returned goods authorizations for returning merchandise
Provide knowledgeable answers to questions about products, pricing, and availability
Respond to shipping inquiries and answer order status questions
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
Proactively communicate in a timely manner with customers about order verification, order status, pricing, and shipment status
Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Provide attention to detail while also multitasking to complete the assignments
Perform other job duties as assigned
Education/Certification/Licenses
High School Diploma or GED equivalent
Minimum of 2 years of experience in customer service or phone-based support
Minimum of 1 year experience of data entry
Skills That Will Make You Successful
Must be able to work in the United States without corporate sponsorship now and within the future
Excellent verbal and written communication skills.
Excellent data entry skills.
Results driven
Detailed oriented
Strong problem-solving skills
Ability to work independently with limited supervision
Strong computer and organizational skills
Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law.
It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.
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