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    Customer Support Representative, Atlas - Portland, United States - Faria Education Group

    Faria Education Group
    Faria Education Group Portland, United States

    3 weeks ago

    Default job background
    Description

    **Customer Support Representative, Atlas**

    Client Services:Customer Support Portland - Remote, Oregon Department **Client Services:Customer Support** Minimum Experience **Mid-level** Compensation **$45,000 annually** * Product knowledge, the hows and whys of using Atlas

    The nuts and bolts of Atlas as a SaaS business

    The role of support and why good customer experiences matter

    The context and workflows of Americas schools and how to best support them

    Advanced Customer Support: Organizing next-level customer success through new documentation, training programmes, and events.

    Sales & Marketing: Organizing marketing campaigns and taking responsibility for incremental sales growth.

    New Products: Moving vertically to support the launch of new products

    Management: Learning the nuts and bolts of SaaS business management and moving to a directorship with P&L responsibility.

    Excellent verbal and written communication skills

    High-energy and outgoing

    Fast learner

    Detail oriented, follows things through to completion, dependable

    Clear and engaging presentation skills

    1-2 years experience in customer support or account management

    Other languages useful but not required

    Eligible to work in the United States

    Experience in the tech or education industry a plus

    $45,000 annual salary

    PTO for vacation, sick, holidays and other life events

    Medical, dental, vision, life and disability insurances

    Monthly health and wellness allowance

    401k

    Professional development activities & budget

    Various employee recognition programs and company sponsored social events

    Unlimited books budget

    Location Portland - Remote, Oregon Department Client Services:Customer Support Minimum Experience Mid-level Compensation $45,000 annually


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