- The Service Manager has direct authority over all service team members. and reports directly to the General manager.
- Forecasts goals and objectives for the department and ensure they are met.
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
- Develops service level standards focused on response times and issue resolution.
- Handle customer complaints tactfully, promptly and with concern for the customer.
- Implements policies and processes that produce high quality customer service delivery and that reflect industry best practice.
- Responsible for the functionality of all equipment in and around the service department.
- Oversee the service drive functionality, flow and the interaction of employees with customers.
- Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Utilize available pricing parameters and strategies to generate sufficient profit while maintain customer loyalty.
- Create a work environment where team members feel supported and are held accountable to performance objectives.
- Ensure full compliance with manufacturer parts and warranty policies, procedures and rules.
- Cooperate with all other dealership managers to work toward overall dealership vision.
- Maintains CSI scores and survey returns at or above company standards.
- Must have 3-5 years of Service Management experience in a luxury dealership.
- Strong leadership skills.
- Excellent verbal and written communication skills.
- Ability to operate the department according to dealership guidelines.
- Must have valid in-state driver's license and have and maintain an acceptable, safe driving record.
- Ability to solve employee and client issues professionally and ethically.
- Experience with Reynolds & Reynolds Ignite and Xtime a plus.
- Salaried position
- IRA Match
- Medical, vision and dental plans
- Paid Holidays & PTO
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service manager - Brentwood, United States - Lexus of Nashville
Description
Lexus of Cool Springs is seeking a talented and experienced individual to lead and supervise our Service Department. He or she will set and achieve a vision of operating the department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Above all else, the Service Manager is responsible for ensuring customer satisfaction.RESPONSIBILITIES:
OUR OFFERINGS INCLUDE:
