- Prioritize new unscheduled service calls for branch's service technicians to best meet customer's needs.
- Provide direct supervision of all branch service technicians.
- Set up daily and on-call schedule for all service technicians at branch location.
- Respond directly to customers and factories regarding service related issues.
- Provide technical support for branch parts department, walk-in customers and customers over the phone.
- Provide technical support to branch service technicians in the field to resolve problems quickly.
- Set up ready boxes or parts needed by technicians for assigned jobs.
- Contact customers as directed for leads, service issues and collection issues.
- Conduct/oversee weekly tech meetings as required by Area Manager.
- In Area Managers absence, assume responsibility for daily branch operations.
- Be available to on-call service technicians (nights, holidays and weekends) for technical support as required.
- Performs other duties as required.
- Internal – Frequently with service technicians; regularly with other branch staff and occasionally with other WFR staff at all levels as required.
- External – Frequent contact with customers.
- Valid Driver's license and driving record that aligns with our safety standards.
- Must be at least 18 years of age,
- Completion of a satisfactory background check and drug screen is required.
- 3-5 years previous experience as a Service Manager within the industry.
- Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
- The ability to understand and prioritize service calls and assign technicians accordingly.
- Must be well organized and able to make and execute decisions to promote customer and employee satisfaction.
- Ability to supervise and direct the work of others.
- Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
- Driving record acceptable under auto liability insurance guidelines.
- Shop environment.
- Some lifting up to 50 pounds without aid.
- On-call availability for technical support.
- Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
- Repeated bending, twisting, stooping and kneeling.
- Extensive daily travel to work site location.
- Exposure to hot grease from fryers.
- On-call weekend rotation may be required (frequency varies with branch size).
- Competitive Salary
- Company Vehicle & Cell Phone
- Uniforms Provided
- Meters & Test Equipment
- Continuing Education
- Industry Certification
- 401k Plan
- Paid Holidays & Vacation
- Medical & Dental Benefits
- Short-Term Disability
- Long-Term Disability Insurance (company paid)
- Life Insurance (company paid)
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Service Manager-Nashville, Tennessee - Brentwood, United States - Whaley Foodservice
3 weeks ago
Description
Job Description
Job Description**Service Manager**This position is responsible for scheduling and work flow among the service technicians. In addition, this person may also act in the capacity of the service technician job description based on the needs of the business. Spends less than 50% of their time in the field performing service work. MAJOR RESPONSIBILITIES:Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.