- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
- Serves as a liaison between patient, facility, and physicians to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed.
- Communicates with departments throughout the facility when barriers to the current schedule present.
- Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.
- Schedules patients for complex services (e.g., surgery, special procedures) on a routine basis accurately on the appropriate schedule. Synchronizes the appointment calendars in order to effectively schedule patients according to physician/department availability and urgency of patient service requirements as needed. May also provide pre-registration services.
- Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria. Enters all diagnostic services, surgical services and special procedures on the schedule as applicable.
- Confirms patients' appointments, instructs on location and directions to facility/department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
- Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination.
- Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed. Assists with resolving EHR work queues that support scheduling. Generates reports and assists with department correspondence as directed.
- Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and outcome. Resolves complex problems and issues.
- Schedules patient appointments utilizing standard operating procedures and enters data into EHR system with a high level of thoroughness, accuracy and timeliness.
- Meets scheduling goals set by the department (e.g., abandonment rate, productivity/ activities per hour, etc.).
- Gathers demographic and insurance information so that the patient's insurance may be verified, authorization obtained, and patient's portion determined prior to the patient's date of service.
- Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service.
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Four years of experience in a medical setting or call center environment to include two years of medical scheduling experience
- N/A
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
- Knowledge of mid-level registration/access functions and insurance procedures, including familiarity with insurance network parameters
- Ability to problem solve
- Mid-level understanding of medical terminology and diagnosis/procedural codes
- Ability to remain calm in stressful situations with patience and understanding
- Excellent customer service and professional communication skills
- Proficient computer skills and ability to learn and navigate multiple software programs
- Ability to handle detail work accurately and rapidly
- Strong training, leadership, and mentoring skills
- Uniform Yes
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
-
Senior Scheduler Full-time
1 day ago
Houston Methodist Houston, United States Full timeAt Houston Methodist, the Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position schedules patients for complex services (e.g., surgery, sp ...
-
Real Time Scheduling Analyst
3 weeks ago
Oilandgas Houston, United StatesWhat's the role? · SENA's Real Time (RT) Desk manages and optimizes short-tenor (Day-Ahead and Real-Time) power and gas positions in markets throughout the United States and Canada. The Real Time Scheduling Analyst provides dedicated support to our real-time power traders, hourl ...
-
Real Time Scheduling Analyst
4 weeks ago
Shell Houston, United StatesWhat's the role? · SENA's Real Time (RT) Desk manages and optimizes short-tenor (Day-Ahead and Real-Time) power and gas positions in markets throughout the United States and Canada. The Real Time Scheduling Analyst provides dedicated support to our real-time power traders, hourly ...
-
Full Time
4 weeks ago
Sunbelt Staffing Houston, United States Full timeJob Description · Job DescriptionMinimum 1+ years speech therapy experience required. · Full Time SLPA Job · Sunbelt is assisting a local School District in the Hunterwood, TexasArea that is looking for a Full-Time Speech Language Pathologist Assistant. These Full-Time SLPA (Spee ...
-
Full Time
4 weeks ago
Sunbelt Staffing Houston, United States Full timeJob Description · Job DescriptionMinimum 1+ years speech therapy experience required. · Full Time SLPA Job · Sunbelt is assisting a local School District in the Cloverleaf, TexasArea that is looking for a Full-Time Speech Language Pathologist Assistant. These Full-Time SLPA (Spee ...
-
Cook (Full-time)
1 week ago
Tradition Senior Living Houston, United States Full timePosition: Cook (Full-time) Location: Woodway Drive Houston, TX Job Id: # of Openings: 1 Line Cook FULL TIME POSITION · Responsible for the timely preparation of meals with a high-quality presentation. Prepare meals according to approved recipes and preparation guides. Assist ...
-
janitor (full time)
1 week ago
Flik Hospitality Group Houston, United States Full timeFlik Hospitality Group We are hiring immediately for full time JANITOR positions. · Location : IAH United Polaris Lounge North Terminal Road, Houston, TX 77032 Note: online applications accepted only. · Schedule : Full time schedule. Days may vary, 5:00 am - 1:30 pm or 1:00 pm ...
-
Full Time SLPA
3 weeks ago
Soliant Houston, United States Full timeMinimum 1+ years speech therapy experience required. · A school district located in Aldine, TX is actively seeking a Speech Language Pathologist Assistant (SLPA) to join the team.The successful candidate willassist the Speech Language Pathologist (SLP) in providing speech and lan ...
-
Full-time farm worker
2 weeks ago
Emerald Enterprises Alvin, TX, United States Freelance**Hofarbeiter (m/w/d) in Vollzeit** in Alvin, TX gesucht · Wir, TOI TOI & DIXI Sanitärsysteme, sind der führende Anbieter von mobilen Sanitärlösungen in Deutschland. Mit über 4000 Mitarbeitern weltweit bieten wir umfassenden Service und ein breites Produktportfolio, von einfachen ...
-
Housekeeper (Full-time)
4 days ago
iRestify Inc Houston, United States Full timeJob Description · Job DescriptionJob description · We are looking for a reliable Cleaner/Housekeeper who can work Full-time to clean common areas in the Multi-Residential Buildings located in Houston, Texas. The postal code 77030 is for your reference. · Schedule: Monday to Frida ...
-
barista (full time)
4 days ago
Compass Group, North America Houston, United States Full timeEurest · + We are hiring immediately for a full time BARISTA position. · + Location: Wood Group Mustang Park Row, Houston, TX 77084 Note: online applications accepted only. · + Schedule: Full time schedule. Days and hours may vary. Must be able to work mornings and afternoons. ...
-
housekeeper (full time)
5 days ago
Compass Group USA Houston, United States Full timeEurest Services · We have an opening for a full time HOUSEKEEPER position. · Location: Shell - 150 North Dairy Ashford Road, Houston, TX 77079 Note: online applications accepted only. · Schedule: Full time schedule. Monday - Friday, 1:00 pm - 10:00 pm. More details upon interv ...
-
porter (full time)
3 days ago
Compass Group, North America Houston, United States Full timeLocation: University of Houston · + We are hiring immediately for full time PORTER positions. · + Address: 4700 Calhoun Road Student Center, Houston, TX 77204 Note: online applications accepted only. · + Schedule: Full Time: Monday - Sunday, 6:00 am - 9:00 pm. · + Requirement ...
-
Full-Time Caremanager
3 weeks ago
Morada Cy-Fair Houston, United States Full timeJob Description · Job DescriptionDISCOVER YOUR PURPOSE · At Morada Cy-Fair, a thriving Morada Senior Living community, we have meaningful job opportunities with the ability to make a difference in the lives of our residents. · About Morada Senior Living · Morada Senior Living ra ...
-
Full-time POSITION
3 weeks ago
Sapear Houston, United States Full timeHi, · I hope you're having a wonderful day. · I'm · Naved , representing · Sapear INC . We have a new job opportunity available with one of our clients. If you're interested, please send us your resume along with your expected salary or rate. · Below, you'll find the details ...
-
Cook, Full-Time
2 weeks ago
Houston Methodist Houston, United States Full timeAt Houston Methodist, the Cook position is responsible for ensuring a high volume/high quality food service setup/assembly for the customer (patients, staff and visitors) that is presented and served within the set standards. This position is responsible for both hot and cold foo ...
-
Full Time Floating Caregiver
23 hours ago
Always Best Care Senior Service Houston, United States Full timeFull-Time Floating Caregiver Needed Our Caregivers are the keystone of our business, providing much needed service to seniors and their families struggling to keep their independence on a daily basis. Our Caregivers possess the virtues of compassion, care, dependability, professi ...
-
Full-Time Hospital
1 day ago
Houston Methodist Houston, TX, United States Full timeHouston Methodist Specialty Physician Group is currently seeking a full-time OB/GYN Physician to join our Department of Obstetrics and Gynecology. Houston Methodist Cypress Hospital is scheduled to open in the first quarter of 2025. Houston Methodist Cypress Campus provides the i ...
-
janitor (full time)
2 weeks ago
Compass Group Houston, United States Full timeCompass Group - UA/Flik Hospitality S Terminal Road, Houston, TX 77032 [Custodian / Porter / Cleaner] As a Janitor at Compass Group, you'll: Collect and dispose of trash following approved procedures and infection control plans; Dust and damp mop floors following approved procedu ...
-
housekeeper (full time)
2 weeks ago
Compass Group Houston, United States Full timeCompass Group - IAH United Polaris Lounge North Terminal Road, Houston, TX 77032 [Room Attendant / Cleaner] As a Housekeeper at Compass Group, you'll: Disinfect surfaces with provided chemicals; Dust and polish furniture and fittings, vents, window sills, and ledges; Clean recept ...
Senior Scheduler Full-time - Houston, United States - Houston Methodist
Description
At Houston Methodist, the Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position schedules patients for complex services (e.g., surgery, special procedures) on a routine basis and ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. Additional responsibilities include serving as a resource and trainer for less experienced and new staff. The Senior Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
WORK EXPERIENCE
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. The growing campus offers more than 200 beds, 19 operating rooms and over 1,500 employees, with access to the most innovative medical and surgical care available, including robotic and minimally invasive surgery, full-spectrum heart care, state-of-the-art imaging, cancer care, labor and delivery with a level II neonatal ICU, neurology and neurosurgery, orthopedics and sports medicine, outpatient rehabilitation and 24/7 emergency services.
This position is assigned to support Surgery/Special Procedures scheduling.