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Senior Tech Support Specialist - Bristol, United States - Optum
Description
Opportunities at Northern Light Health , in strategic partnership with Optum.Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve.
As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.If the place for you is at a large medical center, a rural community practice or home care, you will find it here.
Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind:Caring. Connecting. Growing together.
Location:
489 State St, Bangor ME, 04401 – Eastern Maine Medical Center
Primary Responsibilities:
Responsible for day-to-day operations of the department to achieve documented company, division, and department objectives
Adheres to all documented departmental policies, procedures, and knowledge base documentation
Accurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities
Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer
Maintains detailed and accurate records in workload management, asset management, and administrative applications
Actively maintains education and cross-training on all departmental areas of expertise
Maintains certifications and attends training when available and appropriate
Role model and mentor to all levels in the department for all areas of support and function
Assists leadership in identifying opportunities for process improvement within and outside of the department
May perform other duties upon request
May be required to work beyond the regularly scheduled hours in the performance of duties depending on business need
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications :
High School Diploma/GED (or higher)
2+ years of technical desktop support experience in a professional setting
Ability to lift 40 pounds unassisted
Ability to travel to other local offices as needed, approximately 10% of the time
Valid driver's license
Preferred Qualifications:
Associate's Degree (or higher)
Soft Skills:
Maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
Organize, prioritize and work efficiently while multi-tasking
Handle difficult and stressful situations with professional composure
Have excellent verbal and written communication skills, both technical and non-technical
Be analytical and thorough, showing attention to detail
Ability to work both independently and collaboratively
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #RED
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