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    Senior Tech Support Specialist - Bristol, United States - Optum

    Optum
    Optum Bristol, United States

    3 weeks ago

    Optum background
    Description
    Opportunities at Northern Light Health , in strategic partnership with Optum.

    Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve.

    As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.

    If the place for you is at a large medical center, a rural community practice or home care, you will find it here.

    Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind:
    Caring


    Connecting Growing togetherLocation:
    489 State St, Bangor ME, 04401 Eastern Maine Medical Center

    Primary Responsibilities:
    Responsible for day-to-day operations of the department to achieve documented company, division, and department objectivesAdheres to all documented departmental policies, procedures, and knowledge base documentationAccurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activitiesUses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customerMaintains detailed and accurate records in workload management, asset management, and administrative applicationsActively maintains education and cross-training on all departmental areas of expertiseMaintains certifications and attends training when available and appropriateRole model and mentor to all levels in the department for all areas of support and functionAssists leadership in identifying opportunities for process improvement within and outside of the departmentMay perform other duties upon requestMay be required to work beyond the regularly scheduled hours in the performance of duties depending on business needYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

    Required Qualifications :
    High School Diploma/GED (or higher)2+ years of technical desktop support experience in a professional settingAbility to lift 40 pounds unassistedAbility to travel to other local offices as needed, approximately 10% of the timeValid drivers license

    Preferred Qualifications:
    Associates Degree (or higher)

    Soft Skills:

    Maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observedOrganize, prioritize and work efficiently while multi-taskingHandle difficult and stressful situations with professional composureHave excellent verbal and written communication skills, both technical and non-technicalBe analytical and thorough, showing attention to detailAbility to work both independently and collaborativelyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

    We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life.

    Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

    We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.


    Diversity creates a healthier atmosphere:

    UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #RED#J-18808-Ljbffr
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