- Efficiently handles escalated cases and communicate additional escalations as needed.
- Effectively review all details pertaining to cases and actively investigate customers' needs through questioning and proactive listening skills.
- Provide excellent customer service through multiple channels (email, web, mobile, social, phone).
- Demonstrate product knowledge by using available tools and systems when responding to inquiries.
- Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and timely service.
- Connecting with customers to capture their feedback to improve our customer experience.
- Able to remain flexible and energetic during high-stress times.
- Research, address, track, and close all customer related queries, managing high priority issues by working with cross-functional teams.
- Contribute to knowledge database, FAQs, and other customer documentation.
- Detail-oriented and precise communication skills
- Able to be self-motivated and have good time-management in a fast-paced working environment
- Strong typing and writing skills
- Strong active-listening and deductive logic skills
- Able to use multiple tools/systems simultaneously
- High energy and engaging personality with the ability to convey patience and calmness in stressful situations
- Strong troubleshooting skills and the ability to problem solve complex technical issues.
- Ability to translate technical information to a non-technical customer.
- Strong knowledge with home networking (ISPs, modems, routers, firewalls, etc.), internet-enabled living room devices (Smart TVs, Xbox, PlayStation, streaming devices such as Chromecast, Roku), home computers (hardware, software, flash, and various operating systems), home theater A/V equipment (A/V receivers, surround sound systems, Blu-Ray players, HDTVs), and mobile platforms (iOS, Android).
- Experience in Salesforce or other CRM systems
- Experience in Amazon Connect call center software
- Familiar with Metrics/KPI reporting utilizing a variety of software
- Experience in working with and/or managing a team, directly or indirectly
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be willing to work inOrlando, FL
- Hybrid:
- Must be willing to work on weekends.
- Willingness to work overtime, if needed
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Engagement Specialist, Member Care
1 week ago
NBC Universal Orlando, United StatesCompany Description · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, ...
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Engagement Specialist, Member Care
19 hours ago
NBC Universal Orlando, United StatesWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Spor ...
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Engagement Specialist, Member Care
1 day ago
NBCUniversal Orlando, United StatesJob Description · Job DescriptionCompany Description · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news ...
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Registered Nurse, Vascular Access
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Orlando Health Orlando, United StatesPosition Summary: · **Orlando Health Arnold Palmer Hospital for Children** · Providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years, Orlando Health Arnold Palmer Hospital for Children is located on the downtown Orlando c ...
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Registered Nurse, Electrophysiology
6 days ago
Orlando Health Orlando, United StatesPosition Summary: · The RN Advanced Care administers patient care in an area in a hospital or inpatient setting where patients have an advanced illness or injury that routinely requires timely, intense, and complex care to stabilize and support the patient's medical condition. Th ...
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Registered Nurse, Cvicu, Full-time/nights
6 days ago
Orlando Health Orlando, United States Full timePosition Summary: · The RN Advanced Care administers patient care in an area in a hospital or inpatient setting where patients have an advanced illness or injury that routinely requires timely, intense, and complex care to stabilize and support the patient's medical condition. Th ...
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Practice Support Speciali, Vbc
1 week ago
Orlando Health Orlando, United StatesPosition Summary: · The Practice Support Specialist is responsible for working with operational leadership, physicians, and other partners to execute functions · aimed at promoting quality goals and effective coordination of care. The Practice Support Specialist will focus on ide ...
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Nurse Resident
6 days ago
Orlando Health Orlando, United StatesPosition Summary: · **Orlando Health Winnie Palmer Hospital for Women & Babies** · Located on the downtown Orlando campus, Orlando Health Winnie Palmer Hospital for Women & Babies opened in 2006, providing programs and services focused on the unique needs of women and newborns. S ...
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PEDS Licensed Practical Nurse PRN
1 week ago
Mederi Private Care Orlando, United StatesWe are hiring Home Care PEDSLPNs in Orlando, FL. We have part-time opportunities with weekly pay and a loyalty bonus. · At Mederi Private Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for t ...
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Nursing Assistant I
5 days ago
Orlando Health Orlando, United StatesPosition Summary: · **Department**: DPH ICC (Intermediate Critical Care) · **Status**: Variable Full-Time · **Shift**: First · **Title**: Nursing Assistant I · Orlando Health Dr. P. Phillips proudly holds recognition as a **"Best Regional Hospital"** by _U.S. News & World Report ...
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Nursing Assistant
6 days ago
Orlando Health Orlando, United StatesPosition Summary: · The Nursing Assistant performs patient care to patients under the direction and supervision of the Licensed Practical Nurse or Registered Nurse. · **Status/Shift** · Part-Time/Days · **Orlando Health Winnie Palmer Hospital for Women & Babies** · Located on the ...
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Social Worker Msw
6 days ago
Gentiva Hospice Orlando, United StatesOur Company: · Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so t ...
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PRN RN Registered Nurse PEDS
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Mederi Private Care Orlando, United StatesWe are hiring Home Care PEDSRNs in Orlando, FL. We have part-time opportunities with weekly pay and a loyalty bonus. · At Mederi Private Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for th ...
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Preschool Administrative Assistant
1 week ago
Primrose School of Avalon Park Orlando, United States**Build a brighter future for all children.** · As Assistant Child Care Director of Primrose School at Avalon Park, your dedication to the success of our next generation will ensure we deliver on our mission of bringing the best and most trusted early childhood education and care ...
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Registered Nurse- Women's Icu
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Orlando Health Orlando, United StatesPosition Summary: · **Orlando Health Winnie Palmer Hospital for Women & Babies** · Located on the downtown Orlando campus, Orlando Health Winnie Palmer Hospital for Women & Babies opened in 2006, providing programs and services focused on the unique needs of women and newborns. S ...
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Nurse Practitioner
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PREMISE HEALTH Orlando, United States**Healthcare Without Rival** · Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Pre ...
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Unit Manager Rn
1 week ago
Rio Pinar Nursing & Rehabilitation Center Orlando, United StatesThe primary purpose of this position is to provide direct nursing care to the residents while supervising the nursing activities for the assigned shift. Ensure the facility meets the minimum staffing levels for nurses and nurse aides; complete required posting of nursing staff da ...
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Lab Coordinator
6 days ago
Orlando Health Orlando, United StatesPosition Summary: · **Olando Health Arnold Palmer Hospital for Children** · Providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years, Orlando Health Arnold Palmer Hospital for Children is located on the downtown Orlando ca ...
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WALGREENS Orlando, United States Full timeJob Summary · In accordance with state and federal regulations assists in the training of team members under direct supervision in the practice of pharmacy within the Micro fulfillment Center. Assists leadership in the team members performance of Micro fulfillment Center duties i ...
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Medical Assistant
1 week ago
Healthy MD Orlando, United States**Position Summary**: · In this role, as a Medical Assistant you will perform a combination of both administrative and clinical tasks. You will work alongside our Case Manager and Nurse Practitioners to bring the best level of care to our patients. · **Essential Duties and Respon ...
Engagement Specialist, Member Care - Orlando, United States - NBCUniversal
Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.
We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.
We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.
NBCUniversal is a subsidiary of Comcast Corporation.Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion ) initiatives, coupled with our Corporate Social Responsibility ) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
SPORTS NEXT
NBC Sports Next is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology.
We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.
At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine ) , the largest youth sports club, league and team management platform; SportsEngine Play (om/) , the first ever streaming service for youth and amateur sports, GolfNow ) , the leading online tee time marketplace and provider of golf course operations technology; and GolfPass ) the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.
FANDANGO
Over the past twenty years, Fandango has built a network of direct-to-consumer digital brands, where 50 million+ fans unite to celebrate their love for movies, TV and streaming.
We take pride in serving fans throughout their entertainment journey from content discovery to theatrical moviegoing to watching at home.
Our portfolio includes leading online movie ticketer, Fandango ) , which tickets for more than 31,000 U.S.movie screens; world-renowned entertainment review site, Rotten Tomatoes ) ; and Fandango at Home ) (previously known as Vudu), the on-demand streaming service offering the industry's best selection of 4K UHD titles and more than 250,000 new release and catalogue movies and next day TV shows.
Come join us as we work together as one team to innovate and deliver what's Next.NBC Sports Next is expanding our Member Engagement Team. Our team demonstrates a passion for proactively providing customer resolution, effectively troubleshooting, and excellent customer service.
If you share these passions, in addition, to being in a high-energy, fast-paced culture, this is the job for you.
Job DutiesThis position has been designated as hybrid, generally contributing from the Orlando office a minimum of three days per week.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or a result of your disability.
You can request reasonable accommodations by
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