- Efficiently handles escalated cases and communicate additional escalations as needed.
- Effectively review all details pertaining to cases and actively investigate customers' needs through questioning and proactive listening skills.
- Provide excellent customer service through multiple channels (email, web, mobile, social, phone).
- Demonstrate product knowledge by using available tools and systems when responding to inquiries.
- Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and timely service.
- Connecting with customers to capture their feedback to improve our customer experience.
- Able to remain flexible and energetic during high-stress times.
- Research, address, track, and close all customer related queries, managing high priority issues by working with cross-functional teams.
- Contribute to knowledge database, FAQs, and other customer documentation.
- Detail-oriented and precise communication skills
- Able to be self-motivated and have good time-management in a fast-paced working environment
- Strong typing and writing skills
- Strong active-listening and deductive logic skills
- Able to use multiple tools/systems simultaneously
- High energy and engaging personality with the ability to convey patience and calmness in stressful situations
- Strong troubleshooting skills and the ability to problem solve complex technical issues.
- Ability to translate technical information to a non-technical customer.
- Strong knowledge with home networking (ISPs, modems, routers, firewalls, etc.), internet-enabled living room devices (Smart TVs, Xbox, PlayStation, streaming devices such as Chromecast, Roku), home computers (hardware, software, flash, and various operating systems), home theater A/V equipment (A/V receivers, surround sound systems, Blu-Ray players, HDTVs), and mobile platforms (iOS, Android).
- Experience in Salesforce or other CRM systems
- Experience in Amazon Connect call center software
- Familiar with Metrics/KPI reporting utilizing a variety of software
- Experience in working with and/or managing a team, directly or indirectly
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be willing to work in Orlando, FL
- Hybrid: This position has been designated as hybrid, generally contributing from the Orlando office a minimum of three days per week.
- Must be willing to work on weekends.
- Willingness to work overtime, if needed
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Member Care Advocate
2 days ago
EmpiRx Health Orlando, United StatesJob Description · Job DescriptionWho We Are: · EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors. · What We Do: · We p ...
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Engagement Specialist, Member Care
2 weeks ago
NBC Universal Orlando, United StatesWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Spor ...
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Engagement Specialist, Member Care
2 weeks ago
NBCUniversal Orlando, United StatesJob Description · Job DescriptionCompany Description · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news ...
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Licensed Practical Nurse
1 week ago
Mederi Caretenders Orlando, United States Full timeWe are hiring for a Licensed Practical Nurse to visit patients in the West Orlando coverage area · At Mederi Caretenders, a part of LHC Group we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their ...
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Barber
1 week ago
Sport Clips Orlando, United StatesGreat Pay. Great Clients. Great Team. · At Sport Clips, we care about our Team We've built our stores with state-of-the-art comforts for Stylists in mind that include anti-fatigue floors, European shampoo bowls, and comfortable attire. · Are you a licensed hair stylist passionate ...
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Resident Physician
1 week ago
Nexus Innovations Orlando, United StatesOur client in the Kassel region is currently looking for a Resident Physician (m/f/d) for the Surgical Department to start as soon as possible. · The primary care provider has around 200 beds and is an academic teaching hospital. The treatment options of the clinic are complement ...
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Nursing specialist
1 week ago
SilverLinx Dot Lake, United StatesWe are looking for a nursing professional (m/f/d) for our location in Suhl, Thuringia. As part of our team in the healthcare and social sector, you will be working in the field of elderly care. · Responsibilities: · Performing nursing measures to maintain and promote the independ ...
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Respiratory Therapist
1 hour ago
Orlando Health Orlando, United StatesPosition Summary: · Job Title: Registered Respiratory Therapist · Dept: APH Respiratory Care · Status: Variable Full Time · Shift: Night · ORLANDO HEALTH ARNOLD PALMER HOSPITAL FOR CHILDREN · Located on the downtown Orlando Health campus, Orlando Health Arnold Palmer Hospital for ...
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Respiratory Therapist
1 hour ago
Orlando Health Orlando, United StatesPosition Summary:*Job Title: Registered Respiratory Therapist, NICU* · *Dept: Respiratory Care* · *Status: Variable Full Time* · *Shift : Night, Hours 7:00pm-7:00am.* · * · ORLANDO HEALTH WINNIE PALMER HOSPITAL FOR WOMEN AND BABIES* · Located on the downtown Orlando Health campus ...
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Operating Room Registered Nurse
3 days ago
Orlando Health Orlando, United States Full timePosition Summary: · Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices ...
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Medical/Surgical Registered Nurse
3 days ago
Orlando Health Orlando, United StatesPosition Summary: · Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices ...
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3pm-11pm Nurse Supervisor
3 days ago
Courtyards of Orlando Care Center Orlando, FL, United States Full timeThe Courtyard is in search for a 3pm-11pm Nurse Supervisor ABOUT COURTYARDS CARE CENTER - Located in Orlando, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offe ...
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LPN, (Licensed Practical Nurse)
3 days ago
Courtyards of Orlando Care Center Orlando, FL, United States Part timeLicensed Practical Nurse (LPN) We are currently seeking dedicated and compassionate LPNs (Licensed Practical Nurses) to join our caring team 11-7, 7-3 and 3-11 Shifts Available. · $25-$28/hr Plus $1-$1.50/hr Shift Diff · WEEKLY PAY · Blue Cross Blue Shield insurance ABOUT COUR ...
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RN Care Manager
3 days ago
Wellvana Integration Partners, LLC Orlando, United States: The healthcare system isn't designed for health. We're designed to change that. We're Wellvana, and we help doctors deliver life-changing healthcare. · Through our elevated value-based care programs, we're revitalizing an antiquated system that's far too long relied on misalig ...
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RN Care Manager
4 days ago
Wellvana Integration Partners, LLC Orlando, United States: The healthcare system isn't designed for health. We're designed to change that. We're Wellvana, and we help doctors deliver life-changing healthcare. · Through our elevated value-based care programs, we're revitalizing an antiquated system that's far too long relied on misalig ...
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Registered Nurse
3 days ago
Courtyards of Orlando Care Center Orlando, FL, United States Full timeRegistered Nurse (RN)****$2,000 Sign-On Bonus**** We are currently seeking compassionate and dedicated Registered Nurses (RNs) to join our caring team of professionals for 3-11 (part-time), 7-3 (part-time), and 11-7 (full-time) shift · $27.50-$30.00/hr Plus $1-$1.50/hr Shift Diff ...
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Care Management Facility Director
3 weeks ago
Rudish Health Orlando, United StatesRudish Health is currently seeking qualified candidates for a Care Management Facility Director role in Orlando, FL. The Care Management Facility Director has full accountability and oversight for the overall operations of the Care Management department, including but not limited ...
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Cardiac Intensivist- Children's Hospital
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Nemours Orlando, United States OTHERNemours Children's Hospital Orlando, Florida is seeking a Cardiac Intensivist to join our team · The Pediatric Cardiac Critical Care Physician works as part of a multi-disciplinary team with primary responsibility of caring for pediatric patients with congenital and non-congenit ...
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Child Life Specialist
5 days ago
Nemours Orlando, United States OTHERWorks under the supervision of Child Life leadership to assist the child and/or family in identifying the psychosocial and developmental factors which impact their health care experience. Provides Child Life assessment and intervention independently to assigned patient population ...
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Healthcare at Home Registered Nurse
3 days ago
Orlando Health Orlando, United States Part timePosition Summary: · At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organ ...
Engagement Specialist, Member Care - Orlando, United States - NBC Universal
Description
Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.
We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.
We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.
NBCUniversal is a subsidiary of Comcast Corporation.Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone.
Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live.
We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.Job Description
SPORTS NEXT
NBC Sports Next is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology.
We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.
At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.
FANDANGO
Over the past twenty years, Fandango has built a network of direct-to-consumer digital brands, where 50 million+ fans unite to celebrate their love for movies, TV and streaming.
We take pride in serving fans throughout their entertainment journey from content discovery to theatrical moviegoing to watching at home.
Our portfolio includes leading online movie ticketer, Fandango, which tickets for more than 31,000 U.S.movie screens; world-renowned entertainment review site, Rotten Tomatoes; and Fandango at Home (previously known as Vudu), the on-demand streaming service offering the industry's best selection of 4K UHD titles and more than 250,000 new release and catalogue movies and next day TV shows.
Come join us as we work together as one team to innovate and deliver what's Next.NBC Sports Next is expanding our Member Engagement Team. Our team demonstrates a passion for proactively providing customer resolution, effectively troubleshooting, and excellent customer service.
If you share these passions, in addition, to being in a high-energy, fast-paced culture, this is the job for you.
Job DutiesBasic Requirements
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability.
Engagement Specialist, Member Care professionals in Orlando
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Jillian Pinnock
Hard-working, dedicated and supportive accounting professional with proven experience working in a c ...
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Gardenour Marielle
Therapist