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    Dealership Service Advisor - Newport, United States - Key Auto Group

    Key Auto Group
    Key Auto Group Newport, United States

    15 hours ago

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    Description

    Job Description

    Job DescriptionAre you a motivated person who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions starting at $52,000.00 annually with a career path to grow. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.Responsibilities
    • Oversee service orders and flow of drive lane
    • Ensure that customers receive prompt, courteous, and effective service
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
    • Ensure the daily inventory of technicians' time is consistently sold to service customers
    • Distribute work between technicians efficiently
    • Answer technical questions about vehicle problems, warranties, services, and repairs
    • Maintain Customer Happiness scores at or above company standards
    • Assist in diagnosing vehicle problems; order parts and tools as necessary
    • Oversee administration of warranty claims as well as training and supervising of the service department
    • Set schedules and assigns tasks to service department employees
    • Reinforces company policies and adheres to company standards
    • Encourages compliance with applicable laws and regulations
    • Maintain a good working relationship with factory(s) and foster positive employee relations
    • Collaborate with upper management to make service department hiring and discipline decisions
    Qualifications
    • Excellent organizational skills
    • Demonstrated ability to manage others
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional, well-groomed personal appearance
    • Consistent record of service and sales success
    • Strong record of positive customer satisfaction results
    • Team-oriented and self-motivated
    • Able to work with little supervision
    • Clean driving record and valid driver's license
    Benefits
    • Medical, Dental & Vision Insurance
    • 401K Plan + Match
    • Paid time off and vacation
    • Short/Long Term Disability/Flex/Life
    • Growth opportunities

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