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    Guest Experience Specialist - Baltimore, United States - Marriott International Inc

    Marriott International Inc
    Marriott International Inc Baltimore, United States

    2 weeks ago

    Marriott International, Inc. background
    Description
    Job Number

    Job Category

    Rooms & Guest Services OperationsLocation

    Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States VIEW ON MAPSchedule

    Full-TimeLocated Remotely?

    NRelocation?

    NPosition Type

    Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.

    Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.

    Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset.

    They are empowered to move about their space and do what needs to be done.

    Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

    No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

    Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

    Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.


    PREFERRED QUALIFICATIONSEducation:
    High school diploma or G

    ED equivalentRelated Work Experience:
    No related work experience

    Supervisory Experience:
    No supervisory experience

    License or Certification:
    NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    At Courtyard, we're passionate about better serving the needs of travelers everywhere.

    It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.

    We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

    In joining Courtyard, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,

    begin

    your purpose,

    belong

    to an amazing global team, and

    become

    the best version of you.
    #J-18808-Ljbffr
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