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Customer Experience Specialist
1 week ago
Idex Corporation Linthicum, United States**BUSINESS OVERVIEW** · The Customer Experience Specialist position will be located in Linthicum, MD at the US Valve site. Established in 1999 out of the growing needs of valves at Airtech Vacuum Inc., US Valve is a manufacturer of elastomer hinge check valves, dual disc check va ...
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Guest Experience Specialist
1 week ago
Marriott International Baltimore, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION ...
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Patient Experience Specialist
3 days ago
Luminis Health Lanham-Seabrook, United States**Position Objective**: · The Patient Experience Specialist is responsible for providing support for Luminis Health regarding patient experience excellence through communication and collaboration of key patient experience initiatives that support our strategic plan, mission, visi ...
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Guest Experience Specialist
2 days ago
Marriott International Inc Baltimore, United StatesJob Number · Job Category · Rooms & Guest Services OperationsLocation · Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States VIEW ON MAPSchedule · Full-TimeLocated Remotely? · NRelocation? · NPosition Type · Non-ManagementPOSITION ...
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Guest Experience Specialist
1 week ago
Marriott International Inc Baltimore, United StatesJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren ...
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Guest Experience Specialist
6 days ago
Marriott International Inc Baltimore, United StatesJob Number · Job Category · Rooms & Guest Services Operations · Location · Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States · VIEW ON MAP · Schedule · Full-Time · Located Remotely? · N · Relocation? · N · Position Type · Non- ...
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Guest Experience Specialist
5 days ago
Marriott International Inc Baltimore, United StatesJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren ...
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Client Experience Specialist
6 days ago
Casaplex Baltimore, United StatesWhy Casaplex INNOVATIVEWe believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology.PROFESSIONAL DEVELOPMENTWe believe in helping our emp ...
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Client Experience Specialist
1 week ago
Casaplex Baltimore, United StatesWhy Casaplex · INNOVATIVE · We believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology. · PROFESSIONAL DEVELOPMENT · We believe in hel ...
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Seasonal Customer Experience Specialist
3 days ago
The Peach Truck Baltimore, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer e ...
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First Year Experience Specialist
3 weeks ago
Coppin State University Baltimore, United States Full timePosting Details · Classification Information · FLSA Exempt · Position Information · Position Title First Year Experience Specialist · Regular/Contingent Contingent · Full or Part Time Full Time · Standard Hours 40 · Job Description · The goals of the Eagle Achievement Center are ...
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Customer Experience Specialist
6 days ago
IDEX Linthicum Heights, United StatesIf you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where ...
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Customer Experience Specialist
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British Swim School Towson, United StatesCustomer Experience Specialist · Part Time British Swim School- Northern Baltimore · About Us: · Parents sayBritish Swim Schoolis quite simply the nations leading swim school, and as we continue to expand the reach of our life-saving program, well always want to hear from fun- ...
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Customer Experience Specialist
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British Swim School Towson, United StatesCustomer Experience Specialist · Part Time · • British Swim School- Northern Baltimore · About Us: · Parents sayBritish Swim Schoolis quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from ...
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Customer Experience Specialist
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IDEX BWI Airport, United StatesCustomer Experience Specialist · Linthicum , · Maryland · Business Unit: · Airtech · Address: · 812e Oregon Ave, Linthicum, MD 21090, USA · If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a rece ...
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Security Spec
4 days ago
Johns Hopkins Hospital Baltimore, United States**Summary of Security Specialist**: · The Security Specialist - Weapons Detection Systems is stationed at The Johns Hopkins Hospital entrances with the weapons detection system. · - Partners with the Guest Services team to enhance security and to create a patient and family-cente ...
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Security Spec
1 week ago
Johns Hopkins Hospital Baltimore, United States**Summary of Security Specialist**: · The Security Specialist - Weapons Detection Systems is stationed at The Johns Hopkins Hospital entrances with the weapons detection system. · - Partners with the Guest Services team to enhance security and to create a patient and family-cente ...
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Operations Communications Specialist
1 week ago
Maryland Department of Transportation Baltimore, United StatesM**aryland Department of Transportation Maryland Transit Administration** · **Communications Specialist (Administrator I ** · **Career Service** · *** · **Bilingual applicants are encouraged to apply** · **The Maryland Department of Transportation Maryland Transit Administration ...
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Accounts Payable Specialist
1 week ago
BALTIMORE MEDICAL SYSTEM, INC. Baltimore, United StatesAccounts payable specialists are responsible for performing a range of accounting and clerical tasks related to the accounts payable function. This generally includes receiving, processing, and verifying invoices, tracking and recording purchase orders, and processing payments.** ...
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Security Specialist
1 week ago
Johns Hopkins Hospital Baltimore, United States**Summary of Security Specialist**: · The Security Specialist - Weapons Detection Systems is stationed at The Johns Hopkins Hospital entrances with the weapons detection system. · - Partners with the Guest Services team to enhance security and to create a patient and family-cente ...
Customer Experience Specialist - Baltimore, United States - Alertus Technologies
Description
**Customer Experience Specialist**
Baltimore, MD / Customer Experience & Education Customer Experience / Full Time/Remote **Company Description** When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.
**Job Description** We are looking for an engaging Customer Experience Specialist to play a critical role in supporting Alertus rapid growth. This customer-focused rockstar will report to the Sr. Director of Customer Experience & Education, help bring our mission to life, and be responsible for increasing customer engagement by maximizing the customers Alertus System experience.
With a passion for customer engagement and retention, our ideal candidate will proactively work to understand and address the needs of our customer base. + Reach out to current customers to ensure the deployment and the full utilization of our products
+ Embed our existing customer base in Alertus' solutions to help drive retention rates
+ Obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
+ Use analytical skills to detect patterns, interpret data, brainstorm for solutions, and identify areas of improvement across the customer experience
+ Act as a liaison between internal teams to ensure customer needs are being met; coordinate with implementation, sales, marketing, finance, and product development teams
+ Act as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features
+ Spearhead projects for developing new features request by new and existing customers
+ Cultivate new business opportunities by asking questions, mining presented opportunities, and sharing the findings with the sales teams
+
+ BA/BS or equivalent experience
+ 1+ years of experience in a customer success or related role
+ Salesforce or other CRM platform experience preferred
+ Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
+ Customer-first mindset
+ Ability to effectively communicate difficult/sensitive information tactfully
+ Ability to understand customers needs and manage client expectations
+ Exceptional soft skills
+ Competitive Salary
+ Business Casual Environment
+ Generous Vacation Plan
+ Part of a Fast-Paced and Growing Company Setting
+ Rewarding Experience Improving the Lives and Safety of Others
+ Regular Company Social and Team-building Events
+ Circle of Excellence Rewards Trip
Alertus Technologies is subject to the Federal Contractor and Emergency Temporary Standard (ETS) requirements of the Federal Mandate for COVID-19 Vaccination. All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
All your information will be kept confidential according to EEO guidelines.
EEO/AA Employer M/F/D/V
**AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP**